Annata 365 Field Service provides industry-specific capabilities that helps companies improve customer satisfaction and empowers organizations to improve productivity while delivering reliable service using advanced analytics, machine learning and IoT capabilities.
This brand new solution equips technicians with 360 degree information to the detect issues in real-time, troubleshoot issues remotely and resolve problems while keeping customers informed during every interaction of the service.
FIELD SERVICE MANAGEMENT SOLUTION
ENHANCED CUSTOMER EXPERIENCE
Built in customer centric solutions that puts them at the centre of all service interactions, allowing companies to retain loyalty and advocacy of customers.
ALL ROUND CONNECTED INTERACTIONS
Customers and technicians are provided with a complete 360 degree view of the customer asset Information while providing scheduled maintenance at ease. This allows technicians to identify, fine-tune and resolve issues quickly while improving resource productivity.
SETTING NEW STANDARDS IN FIELD SERVICE
Our solutions are OEM compliant and enables seamless Integration with Finance & Operations and Customer Engagement solutions or works well as a stand-alone solution.
FEATURES
Among the wide ranging features the solution offers:
- A complete 360 degree view of all customer assets.
- Device sending failure messages
- Work order raised automatically with appropriate resource requirements and actions required.
- Instant scheduling of service technicians. Technicians also work with mobile app experiences.
- Multiple payers on work orders.
- Introduction of new entities for job lists, operation codes and warranty information.
- Mobile device location (GPS) / GPS Tracking.
- Extensions to existing entities for work orders.
- Customer DocuSign electronic signature and completion of work order.
- Notifications for both iOS and Android devices.
Based on Dynamics 365 (online), version 9.x, Annata will release to market our own field service module to replace Mobile Mechanic as well as delivery and collection for rental orders.
WHAT DO YOU GAIN?
- Functional fit solution out of the box for your industry needs.
- Facilitating your digital transformation.
- Ability to configure products using the built-in product configurator.
- Certified future proof solution through Microsoft Certified programs (CfMD).
- Full integration of all key business processes driven by industry specific needs and developed by experts.
- Mostly replacing high number of bespoke nonintegrated systems.
- Process automation needs, work-flows and process alerts.
- Strong references around the world to back claims.
- Powerful, but easy to use analytic tools with Annata Power BI.
