Service
FINANCE & OPERATIONS
The service module supports after sales service with spare part management for multiple warehouses and service order management for multiple workshops. Service and work order management also provides an overview of the service history for each vehicle. Effective service management is vital to help ensure customer satisfaction for service-oriented companies and to gain a competitive edge in the marketplace.
Manage all services in one integrated module
Annata service management is integrated with the Microsoft Dynamics 365 project accounting module. It is intended to help companies increase the productivity of their service operations and specially designed for companies that either produce or purchase devices with the intention of selling and servicing those devices.
Service module features :
- Service orders with service campaign and contract notification.
- Service order hierarchy (parent & child system sequence).
- Job lists with pre-registration of operation codes (job proposal and item requirement).
- Status tracking on service order.
- Overview of workload per workshop and employee.
- Project integration (Automatic project creation).
- Maintenance plan for service equipment and devices.
