Annata Support Services

At Annata, support is more than a service. It’s a strategic partnership. From the moment you begin working with our A365 or D365 solutions and throughout your entire digital journey, our support services are here to help you maximize value, maintain stability, and evolve your operations confidently.
Get A365 Support

Tailored support for every stage

Whether you’re implementing, scaling, or optimizing, Annata offers flexible support packages to meet your needs and grow with you.

A365 support

  • Covers incidents and bug fixes for standard A365
  • Includes configuration assistance and minor change requests
  • Designed for companies managing their own D365 environments

D365 support

  • Focuses on Microsoft Dynamics 365 incidents and standard bug fixes
  • Can include release management and ongoing update handling
  • Suited for companies running Dynamics 365 operationally

Combined A365 + D365 support

  • One-stop support with no need to triage between platforms
  • Annata handles all issues, including engagement with Microsoft
  • Release management can be added

Benefits of Annata Support Services 

Partnering with Annata means gaining access to a proactive and expert-driven support model.

Synergies in case resolution

Faster turnaround through combined project and support expertise

Defined SLAs

Guaranteed response times and structured service commitments

Support for production and non-production environments

Full assistance whether testing or in live operation

Regional 24/7 coverage

Support teams across the Americas, EMEA, Asia, and Oceania

Direct access to experts

Work with specialized A365 and D365 consultants

Managed support levels

Clear incident categories and consistent handling

Effective ticket prioritization

Issues addressed based on business impact and urgency

Predefined escalation paths

Structured resolution paths for critical or recurring issues

Flexible charging for extra services

Use call-off credits for training, audits, consultancy, and more

Round-the-clock support

Sales locations

Support locations

Development centres

Canada, Toronto
4145, North Service Road, Suite 200,
Burlington, ON Canada L7L6A3
canada@annata.net

Iceland, Kopavogur
Hagasmara 3, 201 Kopavogur

iceland@annata.net

USA, Miami
1221 Brickell Avenue, Suite 900 Miami,
FL 33131 USA
usa@annata.net

Iceland, Kopavogur
Hagasmara 3, 201 Kopavogur

iceland@annata.net

USA, Chicago
233 S Wacker Drive
Suite 4400, Chicago, IL 60606
usa@annata.net

Austria, Salzburg
Ginzkeyplatz 10/2,
5020 Salzburg Austria
austria@annata.net

Japan, Tokyo
4/F Shinagawa East One Tower,
2-16-1 Konan, Minato-ku,
Tokyo 108-0075 Japan
japan@annata.net

Malaysia, Petaling Jaya
19.03, Level 19, 1 Powerhouse,
Persiaran Bandar Utama, Bandar Utama,
47800 Petaling Jaya, Selangor
malaysia@annata.net

Malaysia, Petaling Jaya
19.03, Level 19, 1 Powerhouse,
Persiaran Bandar Utama, Bandar Utama,
47800 Petaling Jaya, Selangor
malaysia@annata.net

Chile, Santiago
chile@annata.com.br

Brazil
brazil@annata.net

Poland
poland@annata.net

Denmark, Ballerup
denmark@annata.net

United Kingdom, Portsmouth
uk@annata.net

United Kingdom, Portsmouth
uk@annata.net

Germany, Munich
Moosacher Str. 82 a, 80809 München
germany@annata.net

Spain, Barcelona
spain@annata.net

Hungary
Tower C 5th floor, 4 Boldizsár Street,
Budapest 1112
hungary@annata.net

Hungary
Tower C 5th floor, 4 Boldizsár Street,
Budapest 1112
hungary@annata.net

Our support journey does not end at go-live. It evolves with your business. 

Already live with A365 or D365? We can onboard your system into our support model quickly and effectively.

Implementation phase

Implementation phase

Implementation teams benefit from having direct access to Annata Support for incident handing

Deployment phase

Deployment phase

Annata Support assists in resolving issues

Hypercare or stability phase

Hypercare or stability phase

Support team collaborates with delivery teams to ensure stability

Operation phase

Operation phase

Annata Support provides vital backup for application management teams

We ensure continuity and a smooth transition from implementation to ongoing support.

Our framework enables both new and established installations to benefit from managed, scalable support.

Support levels 1 to 3

Support levels 1 to 3

Typically managed by your internal teams or partners

Support level 4

Support level 4

Delivered by Annata’s expert support team

Call-off credits

Call-off credits

Easy access to additional services like ad hoc consulting, configuration help, and training

Monthly reporting

Monthly reporting

Stay informed with transparent updates and support metrics

Our ultimate goal is not just to support but to empower. As your internal teams grows stronger, we work with you to gradually shift support responsibilities to your Center of Excellence.

This collaboration ensures a smooth transition to independence while maintaining high service quality throughout.

Initial phase

Initial phase

Annata takes the lead with level 2 to 4 support, working closely with your CoE

Takeover phase

Takeover phase

Your CoE starts handling daily operations while we provide backup

Improvement phase

Improvement phase

Your CoE leads while Annata maintains a focused level 4 role

What our customers say about Annata support

Our clients trust us to deliver not just solutions, but consistent, high-quality support. Here’s what some of them have shared about their experience working with the Annata support team:

"

"We operate across multiple time zones, and Annata’s global support model fits perfectly. There’s always someone ready to help, no matter the hour."
Head of OperationsEquipment brand
"What stands out with Annata is not just how fast they respond, but how well they understand our business. They go beyond fixing issues. They help us grow."
CIOCommercial Fleet Management Company,

Our promise

Annata support is not just reactive.

It is designed to be strategic, continuous, and aligned with your business evolution.
From initial onboarding to long-term partnership, we help you operate, optimize, and grow with confidence.

Curious about how Annata's support services can drive your business forward?