Insights from Guðrún Ólafsdóttir | A new game-changing era of customization: How Microsoft Copilot Studio enhances A365

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Guðrún Ólafsdóttir, Chief Product Officer at Annata

A365 is our cutting-edge, cloud-based ERP/DMS platform tailored for the automotive, trucks & buses, and equipment industries. Whether you’re looking for a comprehensive, all-in-one platform or specific modules to address key areas, A365 has you covered. 

We’re entering a transformative phase in enterprise applications, where customizations, intelligence, and user experiences are converging.  

Microsoft’s latest breakthrough, now in public preview, Copilot Studio integration in model-driven Power Apps forms, is a significant leap forward. It opens up powerful new ways to interact with, extend, and personalize business applications like A365 in a more intuitive, intelligent, and low-code manner. 

This might sound like a technical update, but in practice, it’s a game-changer for how business users and consultants work with the platform. 

What it means for A365 customers 

Until now, customizing model-driven forms has often required a blend of code, configuration, and development effort. 

Opinion piece by Guðrún Ólafsdóttir | A new game changing era of customization- How Microsoft Copilot Studio enhances A365 4

A365 is built for this moment 

This is not a lucky coincidence. This is simply the payoff of the deliberate, multi-year re-platforming journey we’ve been on at Annata. 

Opinion piece by Guðrún Ólafsdóttir | A new game changing era of customization- How Microsoft Copilot Studio enhances A365 3

The last point is more important than ever. Because true AI value doesn’t come from just having the technology, it comes from understanding the process and having the right data model and data behind it. AI copilots and agents are only as smart as the information they’re given, and we’ve made sure A365 is built on a foundation of strong data integrity to support accurate recommendations, automation, and insights. 

This combination of technical modernization, business insight, and data quality ensures our customers don’t just get access to new tools, they get a solution designed to help people work smarter, not harder. 

Opinion piece by Guðrún Ólafsdóttir | A new game changing era of customization- How Microsoft Copilot Studio enhances A365 2 Why this matters to you 

Whether you are an implementation partner, a business decision maker, or an end-user, this new capability reduces time-to-value and increases self-sufficiency. 

Opinion piece by Guðrún Ólafsdóttir | A new game changing era of customization- How Microsoft Copilot Studio enhances A365 1 Let’s create together 

If you’re already on A365, talk to us about how to adopt these new capabilities. If you’re exploring your digital transformation, this is a great time to join the platform that puts you at the center of innovation, not on the sidelines of it. 

To keep in touch, connect with me on LinkedIn or drop us a note on our Annata contact us page.

About the writer

Guðrún Ólafsdóttir is the Chief Product Officer at Annata, bringing over two decades of global experience in product development. Her career has taken her from Iceland to Denmark and Malaysia, where she has worked as a developer, consultant, and trainer primarily with solutions from LS Retail, a Microsoft ISV.

From her early days as a hands-on developer to leading cloud transformation efforts as Development Director at LS Retail, Guðrún has continuously shaped innovation and streamlined development processes to support partners through digital change. Since joining Annata in 2023, she has been driving product strategy for A365, applying her deep knowledge and unique perspective from Business Central to the Dynamics 365 Finance & Operations space. Guðrún is passionate about building impactful solutions and helping teams and partners thrive in a cloud-first world.

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