Take a look at how Annata 365 is empowering automotive, equipment, and device businesses across the globe, helping them drive better business outcomes and meet industry demands. 
ISV Annata creates future potential by using the common data model for automotive rental business
Global HVAC distributor improves business reliability and increases customer satisfaction with Annata
Mexican subsidiary of an international motor company implements Annata solutions to modernize business processes
Annata selected to digitally transform distribution channel of agricultural equipment manufacturer
Swiss agricultural equipment and machinery supplier accelerates cloud migration with Annata
Leading American automotive innovator in zero-emission trucks chooses Annata 365 to support growth
Swedish commercial vehicle manufacturer partners with Annata to drive the shift towards sustainable transporting
Annata brings agility to a Chinese electric vehicle manufacturer
RV manufacturer streamlines business processes with Annata
Annata brings excellence to cardiac monitoring device distributor
Japanese multinational automotive manufacturer arm selects Annata to replace existing vehicle division systems
Annata expands Dynamics solution for South African arm of major importer and distributor
Explore our customer stories
Hitachi Construction Machinery

Strengthening after-sales service worldwide and transforming into a powerful corporate system with Annata 365.

Renault On Demand

Renault embraces new business models with integrated, cloud-based solutions.

Citroen Photo
Citroen

Citroen Chile uses Annata 365 to consolidate its path towards digitization.

Forestry equipment global manufacturer selects Annata for company-wide digitization

Finland
Manufacturer

Operating in forestry markets of more than 40 different countries, the manufacturer had an IT landscape that was complex, fragmented, and varied greatly between countries. As part of their future-proofing efforts, they needed a platform to bolster them as they navigated into the future, providing them with the flexibility required to digitize their entire business. 

Annata’s complete set of industry functionalities around the lifecycle of heavy equipment, the strength of the application and platform, as well as in-depth knowledge and vast experience within the industry were reasons why Annata was selected to support them along their transformation journey. 

Annata also displayed strong awareness of future capabilities specific to the manufacturer’s needs aside from proving a strong partnership with Microsoft. 

Annata’s flexibility, scalability, and capabilities to take on the ever-changing environment in the forestry manufacturing industry have since enabled the manufacturer to maintain a competitive edge digitally. 

Solutions

ISV Annata creates future potential by using the common data model for automotive rental business

Switzerland
Rental

A franchisee in Switzerland runs an extensive number of rental stations in the country. The business  manages a fleet of mainly owned rental cars and is part of one of the biggest car retailers in Europe.

They needed a replacement of their legacy Finance and ERP system with the aim to run on an innovative state-of-the-art platform, which is in alignment with the mother companies’ strategic direction. 

Microsoft established a very good local contact and Annata´s industry experience was critical in closing the deal with this customer. Their industry ability to speak directly to the customer’s needs, along with industry-specific IP, the Common data model for Automotive, coupled with Annata´s strategic product roadmap made the selection an obvious choice.

Annata also organized a reference customer visit to a car import, dealer, and rental company that trusted the Dynamics platform with the Annata solutions for Automotive for years to handle their whole business.

The business will gain benefits from Annata´s multi-brand capabilities both in Car Fleet management and Rental. The project enjoys a high focus at the executive management level (also on a group level) and is supported by a strong change management approach aiming to avoid unnecessary customizations.

The industry competence of the combined Avanade and Annata implementation team can work through the challenges that are typically encountered in setting up such customer solutions in order to replace heavy customized “homegrown” legacy systems.

This project is seen as a pilot project and can be the first step to a strategic platform move for the group. The total sales potential is around 4000 seats in Dynamics F&O, Dynamics customer engagement, and the Common Data Platform for Automotive.

Solutions

Global electrical power solutions firm puts customer experience and service excellence at the forefront with Annata

Austria
Manufacturer

Providing testing, diagnostic, and monitoring solutions to the electrical power industry for over three decades, the global company aimed to continue strengthening its customer experience (CX) initiatives but needed to first gain deeper insights into its customers with a 360° view of each customer profile.

As the business and customers grew in numbers, it was looking to drive significant efficiencies across sales and marketing, enabling a greater ability to track customer engagement and provide responsive and relevant services. They also required built-in intelligence for faster and more personalized service and support.

With the implementation of Microsoft Dynamics 365 and Annata 365 for Customer Engagement with a focus on customer service, the company successfully managed its customer relationships by streamlining processes and centralizing customer information across multiple service representatives and channels.

By integrating its core client-facing procedures, the global firm realized operational gains, resulting in increased customer service and satisfaction. Utilizing a state-of-the-art user interface, the D365 Center of Excellence deployment was carried out to 24 locations in 19 countries, resulting in an overall improvement in management reporting for executives and operations.

Solutions

Global HVAC distributor improves business reliability and increases customer satisfaction with Annata

Greece
Distributor

A global leading carrier for heating, ventilation, and air conditioning (HVAC) set out on a mission to be the first choice for customers in HVAC and industrial refrigeration applications.

Annata’s long-term strategic roadmap for the device industry and the Annata solution portfolio was a strong argument supporting the customers’ decision.

Dynamics Finance and Operations and Annata 365 were the core ERP solutions already in implementation. Annata 365 Field Service and its extensive integration capabilities using the Common Data Model for Automotive and Equipment were proposed to the business.

In addition to a proven solution in the backend, the industry-specific functionality in Annata 365 Field Service and its seamless integration was a key success factor. 

The use of Annata 365 Field Service has helped run comprehensive and highly efficient maintenance processes with the effect of improved reliability and reaction time for the demanded service on-site as well as better diagnostic quality, resolution time, and speed of invoicing. This is expected to improve customer satisfaction and fulfill its mission.

Solutions

Mexican subsidiary of an international motor company implements Annata solutions to modernize business processes

Mexico
Manufacturer

A Mexican subsidiary of an international motor company was utilizing multiple and heavily customized legacy systems which were around 20 years old and displayed no improvement to the business. The financial reports generated caused many discrepancies in the business which dampened business decisions. 

The management was looking for an Integrated system that was consistent and easily manageable, in which all users from different departments could manage business processes in a co-dependent and competent manner.  

Annata’s extensive solution provided the Mexican subsidiary with a technology transformation through its transition to digitized workflows.

The new system enabled the company’s dealerships to seamlessly communicate and collaborate with suppliers and service partners, while the company focused on creating an integrated supply chain. 

With Annata’s unified solution, the company benefited from providing accurate, analytical data through the implementation of key functions in cost management, inventory management, warranty management, sales, and service departments. It also provided the company with a range of business data (in real-time) for analysis at a reduced time rate and this provided the organization with major improvements in its management reporting. 

Solutions

Annata selected to digitally transform distribution channel of agricultural equipment manufacturer

Germany
Manufacturer

With a primary focus on excellent product quality and outstanding customer service, the equipment manufacturer made a company-wide decision to shift their business process to the cloud using Dynamics 365 and Annata’s Finance & Operations solution. 

The solution was rolled out to several major markets within Europe and the Americas in a span of 3-4 years, before offering the industry template to their independent dealer network. Annata was selected as the preferred industry solution partner to move their on-premise solution within their headquarters to the cloud within three months, utilizing its extensive industry and digital competencies in the Annata team. 

As soon as Annata engaged with the equipment manufacturer, it was clear to them that the industry IP was key to their goal to digitally transform their distribution channel.

Coupled with finance and operations implementation expertise, the equipment manufacturer was confident that D365 with Annata was the best to provide industry knowledge to help them make the right process choices and a full set of industry functionalities around the full lifecycle of their equipment.

Solutions

Swiss agricultural equipment and machinery supplier accelerates cloud migration with Annata

Switzerland
Importer

As an existing customer of AX and Annata IDMS on-premise, the Swiss company decided to start its journey to the cloud in early 2020. Annata’s finance and operations solution was the core of the solution proposed to the company.  

Annata’s full suite of capabilities was implemented and included extensive device management functionalities that support the entire lifecycle of a machine encompassing imports, sales, and lifecycle management with service/work order management, warranty handling, parts management, and rental. 

In addition to a proven solution, Annata was the primary choice due to the strongly committed executive management team which is very much supportive of the strategic project goals.

The project enjoys a high focus at the executive management level and is supported by a strong change management approach aiming to avoid unnecessary customizations. 

The industry competence of the Annata implementation team was well equipped to mitigate challenges typically encountered when setting up new customer solutions in replace of their heavy customized “homegrown” solution.

Solutions

Leading American automotive innovator in zero-emission trucks chooses Annata 365 to support growth

United States
Manufacturer

An American-based zero-emission, battery- and hydrogen-electric heavy truck manufacturer was looking for an IT infrastructure to support its business processes in finance, accounting, and manufacturing. They were working on an aggressive timeline and were looking for trusted vendors with extensive Industry experience to roll out an agile system as fast as possible.  

The manufacturer was confident that Annata was the best ISV to provide the Finance & Operations implementation as a primary platform.The industry knowledge that Annata brought to the implementation helped them make the right choices as they built their finance, manufacturing, and operational systems to ensure success in the long term.

Together with Microsoft, Annata provided the manufacturer with an industry business platform that supports the digitization and automation of data and business processes in a fast and agile manner.

With the initial D365 F&O solution proven to be successful, the company engaged in a multi-year partnership that included warehouse management with a long-term roadmap to provide solutions for the company’s manufacturing, fleet, sales, and dealer networks.

Solutions

Swedish commercial vehicle manufacturer partners with Annata to drive the shift towards sustainable transporting

Sweden
Manufacturer

A Swedish trucking manufacturer selects Annata and Dynamics 365 to replace their current wholesale and dealer management systems around the globe. By adding Annata 365 to the Dynamics solution, the company is provided with the comfort to cover almost all its operational processes and drive additional benefits by moving to a cloud-based system.

The company’s primary challenge was that it was dealing with large sets of homegrown solutions and legacy vertical solutions with a separate outdated dealer management system that did not communicate with each other. The current on-premise portfolio needed to be replaced with a standard, cloud-based solution, that covers imports, dealerships, aftersales, and service operations, in addition to its rental and fleet-based markets.

Annata, Microsoft, and the manufacturer worked together to build a golden template and blueprint to be used in future rollouts globally. The solution combination adds future capabilities and support for ML, AI, IoT, and more automated business executions, which will have a positive impact on the ROI.

The manufacturer has transformed its dealer management system, replacing its outdated solutions with Annata’s integrated, cloud-based solution using Microsoft’s infrastructure.

Solutions

Annata brings agility to a Chinese electric vehicle manufacturer

China
Manufacturer

The North American arm of a Chinese electric vehicle (EV) manufacturer, with a 450,000-square-foot bus manufacturing and forklift assembly facility, required an agile solution to manage its supply chain, assembly, dealer orders, and post-sales processes for parts, warranty, and dealer management.   

The existing solution was unable to support these business processes cost-effectively with the same flexibility and agility. Annata’s automotive original equipment manufacturer (OEM) experience and track record of successful and agile implementations, particularly in the U.S. market were key to winning against other competitors.  

Key decision makers of the manufacturer were primarily of Chinese descent, with some residing in corporate offices in China. Working with Microsoft China, Annata was able to leverage its insight into Chinese business culture and its relationships with the business’s corporate IT.

Annata’s ability to adjust to an unconventional sales process and accommodation for cultural differences, coupled with an implementation approach and agile solution that could grow with the North American arm, was key to winning the business. 

Solutions

RV manufacturer streamlines business processes with Annata

United States
Manufacturer

Annata was chosen as a solutions provider to replace a 20-year-old heavily customized legacy system for an RV manufacturer. The systems in use were not supplying prompt information to the management team and model changes for production were painful to implement. 

The implementation was vital to simplify access to data and increase service levels to its different dealers. The manufacturer selected Annata due to Annata’s global ISV status and strong solution functionalities to manage their critical workload, particularly those that require interaction with their dealer channel.   

Annata’s robust dealer portal solution has improved dealer relationships with a quicker turnaround on warranty claim decisions and processing.

In parallel, the manufacturer can now leverage warranty rules and validations. The dealer portal is a win for the manufacturer in reducing warranty costs while improving dealer and customer relationships.

The manufacturer expects overall improved management reporting for executives and operations. Operational improvements include rationalized bills of materials, costing, and managing production change orders effectively. The manufacturer expects its dealers to have a more efficient process for warranty claims that will result in a reduced payment time, while still preventing fraudulent or duplicate claims.

Solutions

Annata brings excellence to cardiac monitoring device distributor

United States
Distributor

An innovative company in the health industry that provides remote cardiac monitoring systems in the U.S. was challenged by the inability to track their devices’ lifecycle history and location. They were also unable to support an increase in device rental, the implementation of new business models, and manage operations.

Finally, they had multiple disparate systems with complex interfaces. As their business has grown significantly it recognized the need to improve both its backend finance and accounting systems and its device product lifecycle management system.

The company had already started to address some of its system constraints using Azure ML for data analysis, and when they understood that D365 + A365 was a seamless part of this platform, they quickly understood that a full replacement of their legacy system would bring immediate value.

Not only was the company able to manage the heightened business demand, but it also planned for even higher volumes and for new business models as the new system provided flexibility. In addition, there has been a significant reduction in overheads attached to managing the complex interfaces of the previous system.

Solutions

Japanese multinational automotive manufacturer arm selects Annata to replace existing vehicle division systems

France
Importer

A division of a  Japanese multinational automotive manufacturer serving developing markets chose Dynamics 365 + Annata365 to replace all their current systems for their vehicle division across Africa and selected countries in Latam and Asia. 

The implementation was complex as it involved replacing three heavily customized, on-premise solutions with a standard, (based on a global template), cloud-based offering. The complexity was further increased as the connectivity in some African countries can be intermittent, and delivering a project across many countries requires a great deal of experience and planning.

The solution implemented covered importation, dealerships, aftersales, and service, in addition to rental and fleet in specific markets. The device types cover all vehicles; from motorbikes to cars, lorries, tractors, construction machinery, etc. – and in some markets even boats.

D365 + Annata365 provided the manufacturer with the confidence that  existing processes would all be supported and that moving to the Azure cloud would drive additional benefits.

Solutions

Hydrogen-powered commercial vehicle purveyors selects Annata to fulfill global scale ambitions

United States
Manufacturer

In 2020, Annata was chosen by a heavy truck manufacturer to assist in developing their business processes and the systems required to support them. The company has more than 400 employees to support its rapid growth as a leading automotive innovator in zero-emission vehicles and trucks.

After a rapid and intensive validation cycle, Annata was chosen because of Annata’s 20-year automotive industry experience and extensions to the Microsoft Dynamics platform that formed the basis of the manufacturer’s finance and manufacturing systems.

Designed with cloud scalability and agility built in, the solution covered all critical processes. To ensure a complete and compelling customer experience, Annata’s solution will ensure the organization is well connected to customer behaviors, both pre-and post-sale for years to come.

The company decided to engage in a multi-year partnership with Annata after the success of the solution implementation. Annata provided the manufacturer with industry insights and experience to drive more value in all its business processes.

Solutions

Annata expands Dynamics solution for South African arm of major importer and distributor

South Africa
Distributor

A South African arm of a major importer and distributor of cars and spare parts was looking to expand the use of the solution into Dynamics 365 Sales. Annata 365 Sales was selected as the preferred industry solution.

The business was very happy with D365 CE and felt that the automotive expertise of Annata alongside the local knowledge of Decision Inc, Annata’s main partner in South Africa, was a winning combination.

The reputation of both Annata and Decision Inc working with the Microsoft team in South Africa also helped to land the deal. The underlying Common Data Model for Automotive was also an important factor in the decision.

The expansion of the use of Dynamics CE for sales was already planned but the business felt that the Annata Sales app would provide ‘out of the box’ functionality and save them a considerable amount of time and effort. The business estimated that implementing the Annata Sales app would save them up to 3 years compared with developing the functionality themselves.

The Annata Sales app provides functionality to handle vehicle configuration, and sales quotations including financing options, trade-ins, test drives, etc.

Between Annata and Decision Inc, Annata was able to demonstrate a flexible approach to the options available to the South African business.

The Annata Sales app will hopefully be the first of several products that the business will implement. This includes D365 F&O; Annata 365 for Dealer management; Customer service; Annata Dealer portal and; Annata Field Service. The 5-week implementation of the Annata Sales app was another compelling factor.

Annata and Decision Inc worked together to map out the potential steps for the business on their ‘digital pathway’, being realistic about the customer’s priorities, delivery timescales, and associated costs. All of this was handled during the very challenging times of the Covid-19 pandemic.

Solutions