A365 Warranty
End-to-end warranty lifecycle management for automotive, trucks and buses, and equipment
Why A365 Warranty?
Warranty processes can easily become slow and inconsistent when data lives in silos.
A365 Warranty unifies every step of the warranty lifecycle, from claim submission to approval and reimbursement, giving your teams complete transparency and control.
AI analyzes historical claims to detect anomalies, prevent fraud, and identify recurring product issues early. Guided workflows ensure accuracy and compliance, while automated validations reduce administrative workload and speed up reimbursements. Dealers and service centers can submit claims with supporting data directly from A365 Warranty, ensuring faster turnaround times and consistent communication between all stakeholders.
Powered by Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 Warranty is secure, evergreen, and continuously learning from your data to improve accuracy, efficiency, and customer satisfaction.
Combines inbound and outbound flows, warranty validation, and claims processing into one cohesive system, eliminating data silos and optimizing efficiency.
The system automates claims submission, validation, and processing, reducing manual effort, speeding up approvals, and ensuring timely settlements across automotive, trucks and buses, and equipment.
The platform supports everything from standard and extended warranties to goodwill warranties, catering to diverse customer preferences and ensuring consistent coverage across different models and configurations.
The system generates preliminary invoices automatically and implements automated charges with precision, ensuring that all costs are accounted for accurately across automotive, trucks and buses, and equipment.
The solution provides tools to manage diverse recall campaigns and generate customized recall letters, ensuring safety compliance and professional communication with customers.
The system centralizes warranty contracts and maintains a detailed history of claims, providing a single source of truth for easy reference, analysis, and efficient claims processing.
A365 Warranty industry-specific capabilities
A365 Automotive Warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
A365 Trucks & buses Warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
A365 Equipment Warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
Frequently asked questions
See the questions below for more information.
A365 Warranty manages the full warranty lifecycle from claim submission through reimbursement.
- Dealers and service centers submit claims with supporting documentation directly through the platform.
- AI analyses historical claims to detect anomalies and fraud.
- Automated validation checks coverage eligibility before approval. Billing is generated automatically on settlement.
- All claims, contracts, and decisions are recorded in a centralized history that supports audits and OEM reporting.
A365 provides comprehensive functionality coverage for end-to-end claim management. Its functionalities include:
- Warranty tracking
- Automated claim processing
- Claim management
- Document management
- Automated warranty validation
- Supplier collaboration
- Parts inventory integration
- Analytics & reporting
- Fraud prevention
A365 provides tools to manage recall campaigns and service campaigns. For recall campaigns, it allows for the management of a diverse range of campaigns for various automotive products, ensuring safety and compliance within a unified system. It also enables efficient creation, customization, and management of recall letters, maintaining accuracy and professionalism. For service campaigns, A365 streamlines and optimizes the process from planning to execution using comprehensive service management tools. A365 Warranty also connects inbound and outbound automotive flows directly within the dealership management system, with no manual handoff required between systems
A365 Warranty supports three core warranty types across automotive, trucks and buses, and equipment:
- Standard Warranty: Covers the product’s default coverage terms across models, configurations, and components.
- Extended Warranty: Provides flexible options for customers who want coverage beyond the standard term, with renewal management built in.
- Goodwill Warranty: Enable businesses to resolve product issues that fall outside standard warranty terms, maintaining customer relationships and brand trust across all three industries.
A365 Warranty addresses validation and fraud prevention through automated, built-in processes.
- Warranty Validation: Runs automatically at claim submission, checking coverage eligibility, claim completeness, and parts verification before any manual review begins – across automotive, trucks and buses, and equipment.
- Fraud Prevention: Built into the claim analysis workflow, with AI detecting anomalies and patterns across historical claims that indicate potentially fraudulent submissions, reducing manual investigation effort and protecting reimbursement accuracy.
Explore our components
Parts
Contract management
Workshop Mechanic
Field Mechanic
Inspections
Service Center
Dealer Portal
Rental & Fleet Management
Sales
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