Optimize the warranty handling process and increase the warranty revenue with A365 Warranty.

Annata 365 Warranty Solution

Annata 365 is an industry vertical solution for organizations who import, distribute, sell and service vehicles, machinery, heavy equipment, and medical devices. Developed on top of Microsoft Dynamics 365, the data driven business platform covers industry specific needs throughout the entire lifecycle of the device and creates a customer centric approach in all areas of the business. The device is tracked from cradle to grave in A365 Device management. With Annata’s years of industrial experience, the solution is uniquely and specifically designed for the different industries.

Warranty claims management is a critical business operation. It comprises multiple steps such as warranty applicability, root cause analysis, fault codes, symptoms code, resolution code and more, to validate the claims raised. It also involves the identification of faulty parts that should be returned and replaced by the OEMs and applicability of supplier chargebacks.


The solution has an inbuilt warranty claims integration framework that provides the structure needed to seamlessly exchange warranty information between Annata and OEMs’ warranty system or a third-party solution. There is also a web-based dealer portal that seamlessly integrates with Annata 365. All independent dealers can use the portal for warranty & recall inquires.

File can be generated from the created claim with minor configurations to expedite the integration to external system.

The interactive business intelligence report empowers end users with a complete 360- degree view of warranty information. Users can slice, dice, drill down, analyze and interact with all vital warranty KPIs and metrics (such as completion rates on recalls, vehicle down time days, average approval time based on warranty type, etc.). Predictive analytics backed by AI provides system with unique potential to scour through piles of warranty claim data and proactively notify customers on potential future failure.

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