Enhance the communication between dealers, importers and manufacturers.

Annata 365 Dealer Portal solution

The Annata 365 Dealer portal is a web interface into the Annata Dynamics 365 system maintained by an importer or manufacturer which allows dealers to create, monitor and maintain transactions directly with the importer or manufacturer.

Our Annata 365 Dealer Portal covers a wide array of business processes that work seamlessly together with Annata Dynamics 365. The solution facilitates:

  • Higher customer satisfaction
  • Integration with Microsoft Dynamics 365
  • Engagement between automotive dealerships and today‘s consumers

Capabilities

Getting the right parts at the right time to the right place is a primary goal and capability of the system. With its deep integration with electronic parts catalogs, advanced AI enhanced search capabilities and beautiful user interface design, dealer efficiency is greatly improved.

The Dealer Portal Parts application provides the following capabilities: i) Parts ordering; ii) Dealer stock for parts; iii) Parts returns; iv) Parts invoices; v) Segregation of pricing based on dealer type; vi) Parts supersession  & BoM handling; vii) Products catalog; and viii) Parts inquiry.

Dealer Portal - Parts ordering management

Today’s consumers grew up in a completely digital environment. Consumers want to be able to search for the vehicle of their choice, configure it to suit their specific needs, get the price and make the deal. This complex process is made simple with the Annata Dealer Portal. The Dealer Portal offers insight into: i) Device ordering, ii) Device stock based on Brand, Class and Model, iii) Supplementary items, iv) Device invoices, and v) Dealer device stock.

Dealer Portal - Device management

Plan the production and distribution of vehicles and devices according to market demands.

Dealer Portal - Manage, track and trace

Warranty processing can be a complex process. There are business processes that are customer facing and others that are supplier facing, while others happen within the limits of the dealer. Annata’s Dealer Portal solution handles all effortlessly. The available business process includes: i) Inbound claim creation process; ii) Service campaign management; iii) Pre-work approval process; iv) Part number, operation codes and misc. charge selection; v) Claim validation rule processing; vi) Warranty parts return; and vii) Document handling.

Dealer Portal - Warranty and inventory management

The Annata 365 Dealer Portal supports seamless integration with Annata 365 solutions and external solutions/technologies.

Dealer Portal - Seamless system integration

Reduce management costs and human error and increase the effectiveness of the after-sales process that was designed to improve customer satisfaction.

A dealer portal requires its own unique implementation methodology. Our approach can be tailored to your requirements for a quick transition to the Annata Dealer Portal. The digital transformation journey to higher dealership efficiency begins now with Annata.

Dealer Portal - Dealer portal implementation

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