Drive personalized customer journeys in your organization.
annata365 Sales solution
Built on Microsoft Dynamics 365 for Sales, Annata’s solution provides extended capabilities, industry-specific business processes, data models, and functionalities for sales and marketing teams working in automotive or equipment industries, supporting multiple brands and locations. annata365 Sales is natively aligned with the Microsoft Common Data Model for Automotive. Analytics with rich filtering options and drill-down capabilities provide business users with a self-service business intelligence platform to use in their day-to-day business.
In annata365 Sales, the following information can be provided additionally to the standard lead information in Dynamics 365 for Sales: Business and Brand hierarchy, Device details, Customer 360, and others. Furthermore, the app includes a predefined business process flow for lead generation and qualification. The solution empowers employees to take advantage of the industry-data for decision making and reduces the need for requests to IT for creation of reports. Trigger and automate data driven engagement at the right time with the right product in the customer journey to increase customer satisfaction, retention, and continued business.
Through lead management process, the follow-up with a new prospect can be monitored, assigned to the proper teams or salespeople, and tied to marketing automation for professional, automated communications. Once a lead is qualified as an opportunity it represents a potential sale and can be tracked through a sales process to completion. Estimating the value and closing dates of opportunities provides a sales pipeline forecast.
annata365 Sales app comes with powerful test drive capabilities that empower salespeople to deliver consistent and coordinated test drive experiences to their current and potential customers. The test drive process is connected to Lead Management and Opportunity Management. The solution’s capability to trigger automatic workflows includes assignment of test drives, reminders to customers and customer satisfaction surveys.
Use Deal Management to sell devices, add-ons, manage trade ins and financing contracts between the dealership and customers. When using Deal Management, you have an overview of all cost and revenue information including total margins. Conveniently send the deals as quotes to your customers for negotiations, revisions, and approvals.
The annata365 Sales has built-in support for inspections and reviews required throughout the sales process. For more information, please refer to the annata365 Inspection page.
annata365 Sales uses standard Microsoft Dynamics 365 products catalog to manage prices for devices, variants, model codes and add-ons such as accessories, services, warranties, or insurance. Prices can also be set directly for individual devices, which helps in situations such as used vehicle sales or trade-in processes where a separate product for each device is not desired.
Use Sales Assistant to browse through your inventory of devices. Sales assistant will use the branding hierarchy and business operation specified on the opportunity as predefined filters. Filters can also be modified through the filtering icon on the top right of the Sales Assistant.
Enjoy a customer database that intuitively captures all information in an entire customer’s journey including history of activities and engagements, overview of related devices, test drives, service appointments, and many more.
Supporting automotive brands in the acceleration of electric vehicles sales
From enhancing operational efficiencies to real-time fleet management, Annata offers automotive businesses a comprehensive cloud-based suite of solutions.
Power the future of your electric vehicle business with Annata
Automotive businesses are looking at upshifting the customer experience- heightening focus on creating differentiated customer experiences.
CES 2023: Annata joins Microsoft at the global stage for innovation
This year, we’ve teamed up with Sitecore, a global leader in end-to-end digital experience management software, and Touchcast, a leading virtual experience company, to deliver engaging digital retailing experiences to automotive enterprises.
Møller Mobility Group in collaboration with Microsoft and Annata
Møller Mobility Group has signed a Memorandum of Understanding (MoU) with Microsoft and Annata to explore the possibilities to develop new and modern standards for the car industry. It starts with a total transformation of how Møller Mobility Group operates.
Device management for your equipment business
Simplify your device management and ensure the right stock in the right place at the right time with Annata’s Device Management Module.
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