Customer Stories

Renault On Demand

Renault embraces new business models with integrated, cloud-based solutions.
Customer Stories

Renault On Demand

Renault embraces new business models with integrated, cloud-based solutions.
Customer Stories

Renault On Demand

Renault embraces new business models with integrated, cloud-based solutions.

In 2020, the Renault Group launched a start-up, Renault On Demand, with RCI Serviços to roll out a new car subscription service aimed specifically at the Brazilian market. With the new offering, Renault aimed to provide personalised, omnichannel communication methods to its customers with pre-sales and after-sales services.

However, to achieve this vision and accommodate the potential growth of the service, the vehicle manufacturer required a high-performance platform that would provide unlimited scalability, regardless of the volume and number of accesses of the service by customers. The chosen solution was Dynamics + Annata 365, provided by Microsoft and Annata.

Today, Microsoft’s solution and Annata represent the core of the Renault On Demand service. Plans for future developments to the service are set to see Renault deepen its use of the technology it now has at its disposal.

“The solution has a very user-friendly and intuitive interface, which facilitates the rapid absorption of knowledge by the operational team. We know that the set of solutions we already have has a much greater potential for functionality and we can advance a lot in innovations with what we already have in hand.”

Grasiano Gandini
IT coordinator at Renault On Demand

In 2020, the Renault Group launched a start-up, Renault On Demand, with RCI Serviços to roll out a new car subscription service aimed specifically at the Brazilian market. With the new offering, Renault aimed to provide personalised, omnichannel communication methods to its customers with pre-sales and after-sales services.

However, to achieve this vision and accommodate the potential growth of the service, the vehicle manufacturer required a high-performance platform that would provide unlimited scalability, regardless of the volume and number of accesses of the service by customers. The chosen solution was Dynamics + Annata 365, provided by Microsoft and Annata.

Today, Microsoft’s solution and Annata represent the core of the Renault On Demand service. Plans for future developments to the service are set to see Renault deepen its use of the technology it now has at its disposal.

“The solution has a very user-friendly and intuitive interface, which facilitates the rapid absorption of knowledge by the operational team. We know that the set of solutions we already have has a much greater potential for functionality and we can advance a lot in innovations with what we already have in hand.”

Grasiano Gandini
IT coordinator at Renault On Demand

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