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Hitachi Construction Machinery
How Hitachi Construction Machinery went from siloed systems to global cohesion
Hitachi Construction Machinery Co., Ltd. (HCM), a global leader in heavy machinery, faced several operational challenges as it expanded its reach across 170+ countries:
- Country-specific ERP systems – some in place since 2005 – could not scale with HCM’s expansion across more than 170 countries, creating growing data fragmentation and operational inconsistency across regions.
- A strategic shift from new machine sales to rentals, used equipment, and aftersales service required operational systems that the existing infrastructure was not built to support.
- Aggregating performance data from global operations into headquarters in Japan required a disproportionate manual effort, delaying reporting and slowing cross-regional decision-making.
As a trusted partner since 2018, HCM turned to Annata and A365, built on Microsoft Dynamics 365, to replace fragmented country-level systems with a single global cloud platform. Discover how A365 gave HCM the operational foundation to standardise workflows across countries, accelerate regional deployments, and give headquarters in Japan a real-time view of global performance.
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