Running a busy automotive workshop isn’t easy. Between juggling service orders, keeping customers in the loop, managing parts, and making sure your techs have what they need, it’s easy to feel like you’re always playing catch-up. Add in handwritten notes, miscommunications, and the occasional lost work order, and the stress piles up fast.
That’s exactly why we built the Workshop Mechanic App, a mobile solution created specifically for workshops and aftersales teams who are tired of the chaos and ready for smarter, smoother operations.
If you run a dealership, service center, or independent garage, the A365 Workshop Mechanic App has the potential to change how your team works for the better.
The real struggles mechanics and workshops face every day
Before we dive into what the A365 Workshop Mechanic App does, let’s talk about the real-world problems you and your team probably deal with on a regular basis.
Paperwork that slows you down
Still using printed service orders or handwritten job cards? That kind of system might seem simple, but it eats up time and leads to mistakes. Misread notes, missing forms, or duplication of work can all cause delays and unhappy customers.
Miscommunication between teams
Your service advisor says one thing. The mechanic hears another. Suddenly, a job’s been done the wrong way or delayed because someone didn’t get the full story. Without a centralized system for sharing job updates, things fall through the cracks.
Lack of real-time info
Customers call asking about their car. You check with the tech. They’re on another job. You wait. The customer waits. Everyone’s frustrated. When no one has instant access to job progress, it makes it harder to give clear answers.
Missing opportunities to upsell
Maybe your technician notices that the air filter needs replacing or the customer could benefit from upgraded wipers, but there’s no easy way to share that info visually or quickly get a green light from the customer.
Scaling becomes a headache
As your shop grows, the complexity of managing jobs, staff, and parts increases. What worked for five techs won’t work for fifteen unless you have the right systems in place.
What is the A365 Workshop Mechanic App?
In a nutshell, the A365 Workshop Mechanic App is your technician’s digital assistant. It’s a mobile-friendly, easy-to-use platform that gives your mechanics everything they need to complete service jobs efficiently, all from their phone or tablet.
It connects your back-end systems, your service desk, and your workshop floor in one smooth workflow. No more guessing, no more chasing people down for updates, and no more scribbled notes lost under a pile of invoices.
Built on Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 offers seamless integration, robust security, and intuitive self-service options.
How the app solves real workshop problems
Here’s a breakdown of what the app can do and, more importantly, how it helps you, your team, and your customers.
Key features and benefits
Real-time job task management
With a dynamic task board, mechanics can view, accept, and manage service tasks on their mobile devices in real time. Whether it’s a scheduled oil change or a complex engine repair, the app provides a clear overview of the job, associated checklists, and time expectations.
- Why it matters: Streamlined workflows ensure higher efficiency, reduce idle time, and improve task prioritization.
Automated data entry
The app automates data capture, whether it’s vehicle diagnostics, time logs, or task completion status. This drastically cuts down repetitive manual input and ensures that all information is consistently recorded.
- Why it matters: Reduces human error, improves compliance, and speeds up service delivery.
Service order tracking
From job initiation to completion, the app keeps service orders updated in real time. Mechanics and service advisors can view progress instantly, enabling faster decisions and reducing turnaround time.
- Why it matters: Enhances internal coordination and builds customer trust through greater transparency.
Dynamic device and service catalogs
Mechanics can visually showcase accessories, services, and upgrades that are relevant to the customer’s vehicle. Whether it’s brake pad replacements or in-cabin air purifiers, the mechanic has quick access to upsell options with visual aids.
- Why it matters: Increases revenue through contextual upselling without disrupting the workflow.
Integrated internal communication
The app allows users to attach images, documents, and comments to specific service tasks. If a technician spots additional issues or needs clarification, they can communicate instantly within the app.
- Why it matters: Improves teamwork and ensures decisions are made with all available information at hand.
Scalability and flexibility
Whether your operation handles 10 service orders a day or 100, the app scales effortlessly. It’s optimized for both small, independent workshops and large dealership networks.
- Why it matters: Invest once in a solution that grows with your business without retooling or retraining.
Transforming technician experience
In many ways, A365’s Workshop Mechanic App serves as a technician’s digital assistant, handling everything from scheduling and tracking to communication and documentation.
Customer impact: A more professional, transparent service
Your customers may never see the app, but they’ll feel its impact. Faster turnaround times, better communication, and consistent service quality all contribute to an improved customer experience.
With the A365 Workshop Mechanic App in place, service advisors can confidently update customers on job status. Technicians can document and justify repair recommendations with photos or diagnostics. Customers feel more informed and in control, which builds loyalty and increases repeat visits.
Related reading: From constant upgrades to continuous evolution: How A365’s evergreen platform powers smart, connected automotive operations
The bigger picture: Digital aftersales strategy
The Workshop Mechanic App isn’t a standalone tool. It’s part of A365’s comprehensive aftersales solution.
Final thoughts: The future of automotive service is mobile
As vehicle technology evolves and customer expectations rise, workshops can no longer afford to rely on outdated systems. The A365 Workshop Mechanic App brings mobility, intelligence, and scalability to an industry that thrives on speed and precision.
Whether you’re looking to improve operational efficiency, empower your technicians, or deliver a more transparent customer experience, this app is a strategic investment in your workshop’s future.
It’s time to mobilize your workshop with the A365 Workshop Mechanic App and drive your aftersales operations to new heights. Gain free access to our Digital Experience Center to learn more.
#automotive #mechanic #workshops
