From fragmented workflows to unified operations: Revolutionizing automotive business operations with A365

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In the fast-paced world of automotive business, efficiency and productivity are crucial for staying ahead of the competition. As technology drives industry changes, automotive businesses need to adapt quickly. 

Enter Annata’s enhanced A365 solution—a comprehensive, end-to-end platform designed to revolutionize your business processes. This transformative solution integrates Enterprise Resource Planning (ERP), Dealer Management System (DMS), and Customer Relationship Management (CRM) functionalities into a single, cohesive system, offering a seamless approach to managing your operations. 

What sets A365 apart is our commitment to customer-centric innovation. We didn’t just develop a solution in isolation; we engaged extensively with our customers—ranging from family-run businesses to global corporations—to truly understand their pain points and aspirations.  

This collaborative approach allowed us to tailor the all-in-one to meet their specific needs, ensuring that every feature and functionality adds tangible value to their operations. 

The challenge: Disconnected systems and fragmented data 

Imagine a typical day in your automotive business. Frontline workers juggle between multiple systems to manage sales, customer relationships, inventory, and service operations. The sales team relies on one system for managing leads and customer interactions, while the service department uses another for scheduling and repairs.  

Meanwhile, inventory management operates on a separate platform, creating a disjointed workflow. This fragmentation leads to inefficiencies, increased operational costs, and potential security vulnerabilities as data moves across various platforms. 

From fragmented workflows to unified operations: Revolutionizing automotive business operations with A365 1  

The solution: A365—Unified, efficient, and secure 

At Annata, we recognized these challenges and set out to redefine how businesses operate with our enhanced solution. Built on Microsoft Dynamics 365 and powered by Microsoft Power Platform,  Microsoft Azure, Microsoft Copilot, and Microsoft Dataverse, A365 offers a unified, cloud-based platform that integrates ERP, CRM, and DMS functionalities into a single solution. 

This holistic approach means you can now manage your entire value chain—from procurement and manufacturing to sales and customer service—on one intuitive platform. This integration transforms your operations, offering numerous benefits: 

From fragmented workflows to unified operations: Revolutionizing automotive business operations with A365 2  

  1. Streamlined operations and increased productivity

With A365, all essential business functions are integrated into one platform. Frontline workers no longer need to switch between systems, significantly reducing the time spent on administrative tasks. This unified approach enhances productivity, allowing your employees to focus on delivering exceptional customer service. 

For example, a salesperson can access customer information, inventory levels, and service history from a single dashboard. This comprehensive view enables personalized recommendations and streamlines the sales process. Similarly, service technicians can quickly access customer records, vehicle history, and parts inventory, ensuring efficient and timely repairs. 

  1. Centralized data for better decision-making

A365’s data unification capabilities ensure that all information is centralized, providing a 360-degree view of your business operations. This holistic perspective allows managers to make informed decisions based on real-time data, driving better outcomes for your business. 

Consider a scenario where the service department notices a recurring issue with a particular vehicle model. With our end-to-end solution, they can quickly analyze data from previous repairs, identify patterns, and address the root cause. This proactive approach reduces repeat visits, enhances customer satisfaction, and optimizes resource allocation. 

  1. Enhanced security and compliance

Built on Microsoft technologies, A365 offers top-notch security features that protect sensitive data and ensure compliance with industry regulations. The platform leverages Microsoft Azure’s robust security framework, providing end-to-end encryption, multi-factor authentication, and advanced threat protection. 

By consolidating data into a single, secure platform, it minimizes the risk of data breaches and unauthorized access. This enhanced security instills confidence in your customers, knowing their information is protected. 

  1. Cost savings and scalability

Implementing multiple systems can be costly, both in terms of software licenses and maintenance. A365 eliminates the need for disparate platforms, reducing overall IT expenses. Additionally, the solution’s scalability allows your business to adapt and grow without significant investments in new technology. 

For instance, if you’re an automotive dealership expanding your operations, you can easily scale our robust solution to accommodate new locations and increased customer demand. The platform’s flexibility ensures seamless integration and minimal disruption to existing processes. 

The A365 transformation: From disconnected systems to a unified platform 

Let’s explore a before-and-after scenario to illustrate the transformative impact of A365 on your automotive business.  

Before A365 

From fragmented workflows to unified operations: Revolutionizing automotive business operations with A365 3

After A365 

From fragmented workflows to unified operations: Revolutionizing automotive business operations with A365 4

 Putting customers in the driver’s seat with A365 

We believe in putting our customers in the driver’s seat, empowering you to drive your business forward with confidence. A365’s role-based, model-driven apps streamline processes, empower frontline workers with intuitive workflows, and ensure a seamless customer experience.  

Whether you’re managing a dealership, overseeing distribution, or running a service center, A365 provides the tools you need to optimize efficiency, enhance productivity, and deliver exceptional service. 

Built on Microsoft technologies 

The foundation of A365 on Microsoft technologies is pivotal. Built on Microsoft Dynamics 365, it harnesses the power of other Microsoft solutions like Azure and Microsoft Copilot for AI-driven insights, enhancing data management and decision-making capabilities.  

This integration not only future-proofs your investment but also leverages industry-leading security and scalability, critical for businesses of all sizes and complexities. 

Ready to revolutionize your automotive business operations? Discover how this all-in-one solution can transform your business and keep you ahead of the competition here.

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Hydrogen-powered commercial vehicle purveyors selects Annata to fulfill global scale ambitions

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Manufacturer

In 2020, Annata was chosen by a heavy truck manufacturer to assist in developing their business processes and the systems required to support them. The company has more than 400 employees to support its rapid growth as a leading automotive innovator in zero-emission vehicles and trucks.

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Designed with cloud scalability and agility built in, the solution covered all critical processes. To ensure a complete and compelling customer experience, Annata’s solution will ensure the organization is well connected to customer behaviors, both pre-and post-sale for years to come.

The company decided to engage in a multi-year partnership with Annata after the success of the solution implementation. Annata provided the manufacturer with industry insights and experience to drive more value in all its business processes.

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Swiss agricultural equipment and machinery supplier accelerates cloud migration with Annata

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The project enjoys a high focus at the executive management level and is supported by a strong change management approach aiming to avoid unnecessary customizations. 

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Central Europe
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Mexican subsidiary of an international motor company implements Annata solutions to modernize business processes

Southern North America
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A Mexican subsidiary of an international motor company was utilizing multiple and heavily customized legacy systems which were around 20 years old and did not improve the business. The financial reports generated caused many discrepancies in the business which dampened business decisions. 

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Annata’s extensive solution provided the Mexican subsidiary with a technology transformation through its transition to digitized workflows.

The new system enabled the company’s dealerships to seamlessly communicate and collaborate with suppliers and service partners, while the company focused on creating an integrated supply chain. 

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Hydrogen-powered commercial vehicle purveyors selects Annata to fulfill global scale ambitions

North America
Manufacturer

In 2020, Annata was chosen by a heavy truck manufacturer to assist in developing their business processes and the systems required to support them. The company has more than 400 employees to support its rapid growth as a leading automotive innovator in zero-emission vehicles and trucks.

After a rapid and intensive validation cycle, Annata was chosen because of Annata’s 20-year automotive industry experience and extensions to the Microsoft Dynamics platform that formed the basis of the manufacturer’s finance and manufacturing systems.

Designed with cloud scalability and agility built in, the solution covered all critical processes. To ensure a complete and compelling customer experience, Annata’s solution will ensure the organization is well connected to customer behaviors, both pre-and post-sale for years to come.

The company decided to engage in a multi-year partnership with Annata after the success of the solution implementation. Annata provided the manufacturer with industry insights and experience to drive more value in all its business processes.

Forestry equipment global manufacturer selects Annata for company-wide digitization

Europe
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