Imagine this: It’s a busy day at an equipment service center. Technicians are tackling everything from repairing heavy machinery to maintaining construction vehicles, but there’s a catch. They’re constantly running back to their computers to update service orders or scribbling notes on paper, hoping they won’t miss any important details. It’s chaos. But what if there was a way to make all this simpler, faster, and more efficient?
With A365, we’ve done exactly that. Our enhanced apps bring simplicity, speed, and power to your fingertips, making your workday smoother and more productive.
Let’s take a look at the game-changing features in A365’s apps, and the big impact they’re making on businesses like yours!
A day in the life of a technician: From chaos to control
The challenge
Meet Sam, a technician in a busy equipment service center. Sam used to spend half his day running back and forth between the workshop and his computer, trying to update the status of jobs. Sometimes, it was just easier to jot things down on paper, but that often led to missed details. This constant back-and-forth was eating up valuable time.
The solution
With the new Mechanic App, Sam can now update everything directly from his mobile device—no more running around, no more paper trails. Everything is at his fingertips, allowing him to focus on what matters most: getting the job done efficiently, whether it’s a truck, a tractor, or any piece of heavy equipment.
The impact
Here’s the remarkable part:
- Time saved per technician: 13.2 hours per month
- Total value of time saved for 50 technicians: $19,800/month
- Reduction in errors per technician: 10 errors/month
- Total cost savings from error reduction: $12,500/month
- Annual impact: $387,600
Technician communication breakdown? Not anymore
The challenge
Now let’s talk about teamwork. Sam’s job doesn’t just involve fixing equipment; he also needs to keep the planner informed about delays or changes in service. Previously, that meant walking over to the planner’s desk, which wasted precious minutes.
The solution
Now, Sam can instantly notify the planner of any delays or updates through his mobile device. It’s fast, it’s easy, and it keeps everything running smoothly without unnecessary downtime.
The impact
- Time saved per technician: 6.68 hours/month
- Total value of time saved for 50 technicians: $10,020/month
- Downtime reduced per technician: $2,400/month
- Total annual impact: $149,040
Speeding up deal creation
The challenge
On the sales side of things, imagine the typical day of Alex, a sales rep at an equipment dealership. Alex used to spend a lot of time creating deals. He’d click through multiple screens, input data, and spend 45 seconds just to get a deal started. It felt like a never-ending loop of clicking and waiting.
The solution
Now, Alex uses the Sales Assistant App, which streamlines the deal creation process. Fewer screens, fewer clicks, and deals are created in half the time.
The impact
- In a scenario where 50 salespeople each close 10 deals a day at $25/hour:
- Time saved per month: 41.5 hours
- Total monthly cost savings: $1,041.25
- Annual cost savings: $12,495!
- Time reduction: 33.33%
- Click reduction: 50%
Warranty processing made simple: Lesser clicks, no more hassle
The challenge
And let’s not forget about warranties. For Alex, adding a warranty to a sale used to be a tedious process. It took several screens, and every warranty added was another frustrating few minutes of clicking and typing.
The solution
Now, with the Sales App, Alex can add warranties in a flash. What used to take 30 seconds now takes just 15, with fewer clicks and less hassle. It’s smooth, it’s fast, and it keeps the sales process moving efficiently.
The impact
- For 50 salespeople handling 30 warranties a day at $25/hour:
- Time saved per warranty: 15 seconds
- Total time saved per year: 1,650 hours
- Total annual cost savings: $41,250!
- Warranty processing time reduced by: 50%
- Click reduction: 57%
$41,250 a year—that’s the potential savings from this change, and it’s just from warranty processing alone!
Bringing AI, automation, and Copilot into the mix
Now, let’s talk about the magic behind the scenes. A365 is all about transforming the way your equipment business works with the help of AI, automation, and the powerful Microsoft technologies like Dynamics 365, Copilot, Azure and more. These tools help your teams make smarter decisions, track leads, prospects, and opportunities in real-time, and deliver a 360° customer experience. With deep integration into every process, your team will always have the insights they need to drive results.
Key takeaways: Less effort for technicians, more impact for businesses
So, what’s the bottom line? A365 is all about doing more with less—fewer clicks, fewer errors, and more time for the things that matter. Here’s what you’ll get from these game-changing tools:
These scenarios are just the beginning. The real impact of A365 lies in how it can revolutionize your entire equipment business—from the service workshop to the sales floor. With smarter, faster tools, your team will work more efficiently, make fewer mistakes, and ultimately drive more growth.
Ready to get started? Let’s make your equipment business smarter, more productive, and more profitable than ever. Connect with us today.
