How Hessel Trucks went from a blank paper to a blueprint for the future
Kundengeschichten
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
Kundengeschichten
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
Kundengeschichten
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
"Die Lösung hat eine sehr benutzerfreundliche und intuitive Schnittstelle, die eine schnelle Wissensauffrischung durch das operative Team erleichtert. Wir wissen, dass das Set an Lösungen, das wir bereits haben, ein viel größeres Potenzial an Funktionalität hat und wir mit dem, was wir bereits zur Hand haben, viel Fortschritt in Innovationen machen können."
Grasiano Gandini
IT-Koordinator bei Renault On Demand
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
"Die Lösung hat eine sehr benutzerfreundliche und intuitive Schnittstelle, die eine schnelle Wissensauffrischung durch das operative Team erleichtert. Wir wissen, dass das Set an Lösungen, das wir bereits haben, ein viel größeres Potenzial an Funktionalität hat und wir mit dem, was wir bereits zur Hand haben, viel Fortschritt in Innovationen machen können."
Grasiano Gandini
IT-Koordinator bei Renault On Demand
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