Historias de clientes
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
Historias de clientes
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
Historias de clientes
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
"La solución cuenta con una interfaz muy amigable e intuitiva, lo que facilita la rápida absorción de conocimientos por parte del equipo operativo. Sabemos que el conjunto de soluciones que ya tenemos tiene un potencial de funcionalidad mucho mayor y podemos avanzar mucho en innovaciones con lo que ya tenemos en mano."
Grasiano Gandini
Coordinador de TI en Renault On Demand
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
"La solución cuenta con una interfaz muy amigable e intuitiva, lo que facilita la rápida absorción de conocimientos por parte del equipo operativo. Sabemos que el conjunto de soluciones que ya tenemos tiene un potencial de funcionalidad mucho mayor y podemos avanzar mucho en innovaciones con lo que ya tenemos en mano."
Grasiano Gandini
Coordinador de TI en Renault On Demand
Más historias de clientes
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