お客様事例
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
お客様事例
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
お客様事例
Renault On Demand
How Renault on Demand went from static offerings to new business model integrations
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
「このソリューションは非常に使いやすく直感的なインターフェースを持っており、運用チームが知識を迅速に吸収できるように支援しています。既に持っているソリューション群は、機能性の可能性がはるかに高く、手元にあるもので革新を大きく進めることができると知っています。」
Grasiano Gandini
Renault On DemandのITコーディネーター
In 2020, the Renault Group initiated a startup named Renault On Demand in collaboration with RCI Serviços, introducing a new car subscription service tailored for the Brazilian market. With this venture, Renault aimed to offer personalized omnichannel communication methods to its customers, covering both pre-sales and after-sales services.
To realize this vision and accommodate potential service growth, Renault required a high-performance platform with unlimited scalability, capable of handling varying volumes and customer accesses. The solution chosen was our A365 with Microsoft Dynamics 365.
Today, the Annata and Microsoft solution combination serves as the cornerstone of the Renault On Demand service. Future plans include further leveraging the technology to deepen the service’s capabilities, demonstrating Renault’s commitment to evolving and enhancing the customer experience through innovative digital solutions.
「このソリューションは非常に使いやすく直感的なインターフェースを持っており、運用チームが知識を迅速に吸収できるように支援しています。既に持っているソリューション群は、機能性の可能性がはるかに高く、手元にあるもので革新を大きく進めることができると知っています。」
Grasiano Gandini
Renault On DemandのITコーディネーター
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