世界中の自動車・機器事業が、自らのデジタルトランスフォーメーションニーズに対応し、今日の厳しい業務環境で成功するために、annata365を活用している様子をご覧ください。
Leading the way in ERP modernization and customer experience
当社の成功事例をご覧ください
Forestry equipment global manufacturerselects Annata for company-wide digitization
ISV Annataは自動車レンタルビジネスの共通データモデルを活用し、将来の可能性を創造します

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林業機器のグローバルメーカーが、企業全体のデジタル化にAnnataを選択

ヨーロッパ
メーカー

40以上の異なる国の林業市場で事業を展開しているメーカーは、国によって複雑で、分断され、大きく異なるITランドスケープを持っていました。将来に備えて、彼らはビジネス全体をデジタル化するために必要な柔軟性を提供し、将来に向けて強化するためのプラットフォームが必要でした。 

Annataの重機のライフサイクルにわたる業界機能の完全なセット、アプリケーションおよびプラットフォームの強み、業界における深い知識と広範な経験が、Annataが彼らの変革の旅を支援するために選ばれた理由です。 

Annataは、マイクロソフトとの強力なパートナーシップを証明した上で、メーカーの将来的なニーズに特化した強力な機能についても強い認識を示していました。 

Annataの柔軟性、拡張性、および森林製造業界における常に変化する環境に対応する能力は、製造業者がデジタル分野で競争力を維持することを可能にしました。 

ソリューション

ISV Annataは自動車レンタルビジネスの共通データモデルを活用し、将来の可能性を創造します

中央ヨーロッパ
レンタル

A franchisee in Switzerland runs an extensive number of rental stations in the country. The business  manages a fleet of mainly owned rental cars and is part of one of the biggest car retailers in Europe.

They needed a replacement of their legacy Finance and ERP system with the aim to run on an innovative state-of-the-art platform, which is in alignment with the mother companies’ strategic direction. 

Their industry ability to speak directly to the customer’s needs, along with industry-specific IP, the Common data model for Automotive, coupled with Annata´s strategic product roadmap made the selection an obvious choice.

Annata also organized a reference customer visit to a car import, dealer, and rental company that trusted the Dynamics platform with the Annata solutions for Automotive for years to handle their whole business.

The business will gain benefits from Annata´s multi-brand capabilities both in Car Fleet management and Rental. The project enjoys a high focus at the executive management level (also on a group level) and is supported by a strong change management approach aiming to avoid unnecessary customizations.

ソリューション

Annataを活用し、グローバルな電力ソリューション企業が顧客エクスペリエンスとサービスの卓越性を最優先にしています

中央ヨーロッパ
メーカー

Providing testing, diagnostic, and monitoring solutions to the electrical power industry for over three decades, the global company aimed to continue strengthening its customer experience (CX) initiatives but needed to first gain deeper insights into its customers with a 360° view of each customer profile.

As the business and customers grew in numbers, it was looking to drive significant efficiencies across sales and marketing, enabling a greater ability to track customer engagement and provide responsive and relevant services. They also required built-in intelligence for faster and more personalized service and support.

With the implementation of Microsoft Dynamics 365 and annata365 for Customer Engagement with a focus on customer service, the company successfully managed its customer relationships by streamlining processes and centralizing customer information across multiple service representatives and channels.

By integrating its core client-facing procedures, the global firm realized operational gains, resulting in increased customer service and satisfaction. Utilizing a state-of-the-art user interface, the D365 Center of Excellence deployment was carried out to 24 locations in 19 countries, resulting in an overall improvement in management reporting for executives and operations.

ソリューション