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TBF Thompson

How TBF Thompson replaced siloed systems to connect plant and truck sales and servicing operations with A365
TBF-Thompson
TBF Thompson logo

With over 50 years of experience in the plant and truck sales/servicing sectors, TBF Thompson (Garvagh) has been a key player, trading as TBF Thompson (Plant) Ltd in the Irish Republic for around 25 years. Faced with operational challenges stemming from heavily modified independent systems operating in silos, TBF Thompson selected A365 on Microsoft Dynamics 365 to replace the fragmented environment and connect its plant and truck operations.

The company aimed to reduce data duplication, gain performance indicators in labor productivity, enhance business visibility, facilitate connectivity of third-party systems, and ensure flexibility to meet future business needs.

A365 gave TBF Thompson a single, connected platform for its plant and truck operations, replacing the heavily modified, siloed systems that had previously required data duplication and manual reconciliation across business areas. The implementation addressed each of the five objectives the company had identified: a unified data environment, labor productivity indicators, improved business visibility, third-party system connectivity, and a platform designed to scale with future business needs.

Solution

TBF Thompson embarked on a detailed analysis of their current procedures and began by identifying changes that could be made to improve their operations. They sought a solution that would match up to their operational needs, as well as supporting an innovative approach to the way they wished to do business in the future.

Ultimately, they were looking for a solution that would enable them to continue to offer exceptional levels of customer service. After a careful and detailed selection process, TBF Thompson chose Annata and the Annata Dynamics DMS solution for Microsoft Dynamics AX.

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