Watch the replay of the webinar
"AI-Powered Dealerships: Modernizing Heavy Equipment Operations with A365 and Microsoft "
Discover how AI is transforming heavy equipment dealerships with practical demos and expert insights. This webinar recording showcases real-world scenarios in rental, service, and quoting, illustrating how dealerships streamline operations and drive growth by integrating data and automating key processes.
What You’ll See:
- Live demonstrations of AI agents optimizing service scheduling, technician assignments, and rental quoting workflows.
- How AI interprets signals from emails, IoT devices, and business applications to reduce downtime and improve efficiency.
- Practical examples of human-in-the-loop approvals, ensuring secure and controlled automation.
- Expert panel Q&A addressing security, governance, and practical steps for AI adoption in dealerships.
- Insights into future applications and scalability of AI agents across dealership operations.
Speakers
John Reed
Solutions Leader, Manufacturing & Mobility, Microsoft Industry Team
John is a strategic leader at the forefront of industrial innovation, helping global manufacturers and heavy equipment leaders leverage the Microsoft Cloud to solve complex operational challenges. Drawing on his deep expertise in Automotive and Mobility, his insights bridge the gap between high-level cloud technology and on-the-ground dealership profitability. John specializes in transforming data into actionable strategies that empower dealers to navigate the evolving digital and AI-driven landscape.
Dave Cope
Head of Prototype Lab, Annata
Dave leads Annata’s Prototype Lab, specializing in process optimization and business strategy. With over a decade of experience in the UK construction sector, he provides a unique perspective on how business intelligence drives innovation. An expert in the Microsoft Power Platform and Dynamics 365 stack, Dave collaborates closely with Microsoft to build cutting-edge solutions that transform raw data into measurable efficiency and sustainable growth.
Steve Espeland
VP – North American Sales, Annata
Steve brings 30 years of “on-the-iron” experience, including over two decades at a Tier 1 Caterpillar dealership. Having managed parts, service, and rental operations, he understands the North American market’s unique pressures firsthand. At Annata, Steve helps dealers bridge the gap between legacy processes and digital excellence, using AI to reduce downtime, optimize technician scheduling, and drive sustainable rental profitability.
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