Commitment to innovation - Annata Management Solutions

Commitment to innovation

At Annata, innovation isn’t just a trend, it’s a promise.
For almost 25 years, we’ve been building a future-ready solution that moves at the speed of your business. Today, that promise is stronger than ever.

We’ve tripled our investment in research and development (R&D) since 2023, paving the way for the future of Dataverse and artificial intelligence (AI), and anything else that comes next. Why? Because you deserve a solution that doesn’t just keep up, it stays ahead.

Why does this matter for you

We know you’re not investing in software, you’re investing in outcomes. That’s why we continuously evolve A365, to meet the real-world needs of businesses like yours in the automotive, trucks & buses, and equipment industries.

Here’s what that looks like:

We've 3X

our R&D investment since 2023 so you don't fall behind.

A365 stays intelligent, evergreen, AI-powered, and always evolving for automotive, trucks and buses and equipment businesses.

30%

of A365 revenue goes straight into R&D.

That's up to 20% more than the industry average

150+ specialists

By 2026, our R&D team will grow from 100 to 150+ specialists.

That's 240,000+ dev hours a year focused on your success.

Your business growth

Annata is investing in what matters. Your business growth.

We are not just building features. We're building your competitive edge.

The result?

A365 stays evergreen so you stay competitive, without surprise upgrade costs or tech debt dragging you down.

This means you can trust that A365 will remain the most up-to-date and cost-effective vertical enterprise resource planning (ERP) and dealer management system (DMS) solution in the Microsoft Dynamics ecosystem.

Simply put: We do the hard work, so our customers don’t have to!

AI-Powered, forever relevant & future-ready

Your business deserves a solution that continuously improves without the risk of falling behind. With our R&D investment and our decades of industry expertise, A365 will always be up-to-date, powered by AI thanks to Microsoft Copilot and Copilot Studio, and seamlessly integrated with the latest technologies.

AI at the the core

A365 delivers:

Predictive insights

Automated workflows

Smarter actions

From innovation to real-world impact

Whether you’re managing a dealership, service center, fleet, or rental business, we’re designing A365 to solve your toughest challenges. Let’s look at how our latest innovations will make a real impact on both our current and future customers in the following scenarios:

From unexpected breakdowns to predictable uptime

For service centers optimizing equipment uptime
If you run an equipment service center, you know the frustration of unexpected breakdowns. A single downtime event can halt operations, leading to major productivity losses.

Without Annata’s continuous innovation

With A365’s AI-powered R&D investment

From slow sales cycles to rapid revenue growth

For dealers and distributors accelerating deal closures
Selling equipment is about speed and precision. A typical sales cycle lasts 45 days, and only 15% of leads convert.

Without Annata’s continuous innovation

With A365’s AI-powered R&D investment

From overstocked warehouses to agile supply chains

For OEMs and dealers preventing overproduction losses
Imagine you’re an automotive dealer communicating with the OEM. Outdated demand forecasts lead to excess stock, causing overproduction and wasted capital.

Without Annata’s continuous innovation

With A365’s AI-powered R&D investment

From traditional fleets to EV-ready operations

For businesses adapting to EVs

The shift to electric vehicles (EVs) for truck businesses and other vehicles isn’t just about launching new models, it’s a complete overhaul of your business.

Without Annata’s continuous innovation

With A365’s AI-powered R&D investment

From costly system upgrades to evergreen evolution

For businesses looking to stay ahead over the next decade

Most solutions for bus businesses and other industries require a major upgrade every 5-7 years, leading to disruptions and growing technical debt.

Without Annata’s continuous innovation

With A365’s AI-powered R&D investment

Take a look at some projections here.

Designed for long-term value

With A365, the impact speaks for itself:

Evergreen

Evergreen solution that grows with your business

Future-ready

Future-ready platform that scales with zero disruption

3X faster

Faster AI enhancements for predictive analytics and automation

2X smoother

Smoother integration with Microsoft’s evolving ecosystem

The Annata advantage: Beyond the software

We go far beyond implementations to ensure long-term success. Our Advanced Services are designed to optimize A365 and Microsoft Dynamics 365, focusing on performance, governance, continuous improvement, and better insights through our Common Data Model.

With Annata’s Advanced Services you get:

Continuous improvement

Deep industry expertise

A dedicated customer success manager

Let’s grow together

Our investment in R&D is an investment in your success. Whether you’re an existing customer or just getting to know us, here’s what we want you to know:

We’re not just building software, we’re building your competitive edge.
We’re not reacting to change, we’re shaping it.

With innovation at our core and your needs at the forefront, we’re building a smarter, more connected future together.

A365 is the most advanced, AI-powered, and future-ready solution in the Microsoft Dynamics ecosystem, and we’re just getting started.

Annata by the numbers

Year of industry expereince

Annata has been developing the A365 platform with a focus on the equipment industry for 25 years.

Recent Releases

In the last twelve months, Annata's R&D team released 8 new versions of A365 with 276 new features and 137 enhancements.

Continuous Development

Over the past 10 years, each core module, including Warranty, Parts, Service, Sales, Rental, Inspections, After Sales, and Fleet, has undergone multiple development iterations, feature releases, and quality updates.

Platform Evolution

We've replatformed twice since 2016: from on-premise to cloud in 2017, and to Dataverse in 2024 for AI-powered capabilities.

R&D Investment

Annata’s R&D unit invests approximately 20,000 to 30,000 hours each year to keep A365 on the latest technology, avoiding technical debt and ensuring long-term readiness.

User Experience

Another 30,000 hours are invested each year in updating user documentation and The Annata Academy, providing up-to-date, industry-specific training to improve user experience.

Out-of-the-Box Solution

A365 provides an 80% to 90% out-of-the-box fit for any equipment dealer, importer, or OEM, thanks to its modular product offering.

Quality Assurance

Around 30,000 hours annually are dedicated to quality assurance and product architecture, reinforcing continuous focus on performance.

Ready to connect?

Schedule your free consultation with our experts today and let us show you how A365 can supercharge your organization’s digital transformation.

Annata picked for superior material handling performance by Leading North American equipment dealer

North America

Dealer

A prominent material handling equipment dealer, with a network spanning over 60 locations across North America, is committed to delivering a comprehensive range of services, including new and used equipment, rentals, parts, service solutions, and training, with a strong emphasis on exceptional customer service.

The collaboration between Annata and Microsoft that led to the successful partnership with the customer was built on a foundation of team expertise and trust, ensuring a strong working relationship.

In their initiative to replace the current system, the company aspired to migrate to a modern, Azure cloud-based platform to optimize their Microsoft Dynamics investment. The primary goals included achieving business transformation, ensuring scalability, and eliminating system performance constraints.

The decision to upgrade to Dynamics 365 stemmed from challenges such as instability, poor performance, and growth limitations experienced in their previous solution installation.

The overarching objective was to address these issues and enhance the overall efficiency and stability of their operational environment. Annata’s offering stood out with its comprehensive equipment lifecycle functionality, addressing the customer’s specific needs in a tailored manner. System performance and adherence to Independent Software Vendor (ISV) compliance were pivotal aspects that contributed to the decision, assuring the customer of a robust and reliable solution.

Annata’s commitment to ongoing development, reflected in their ecosystem investment and roadmap, aligned well with the customer’s long-term goals. Microsoft’s Proof of Concept (POC) support played a crucial role in demonstrating the capabilities of the proposed Dynamics 365 solution.

The success of the partnership was further cemented by the strong collaboration and partnership ethos shared between Annata and Microsoft, ensuring a holistic and effective approach to meeting the customer’s requirement.

Automotive powerhouse selects A365 for next-level business optimization

North America

Distributor

A privately-owned enterprise with a significant presence in the automotive industry, operates as a key distributor for a globally recognized automotive brand. As the largest independent distributor for this brand on a global scale, the division serves a network over 150 independent dealerships.

Previously relying on an outdated “Green Screen” system and managing a complex network of around 200 applications, the company recognized the need for a transformative change. The existing system, developed over 25 years, had become inadequate for evolving dealer needs, leading to technical debt rather than delivering value. To address this, the enterprise sought a modern solution to meet the dynamic requirements of the automotive industry and enhance overall operational efficiency. The Microsoft Dynamics 365 and A365 combination were selected to improve forecasting, streamline vehicle ordering processes, and reduce lead times from inspection to final delivery.

The enterprise now leverages the full A365 platform, including warranty management and rental services, to optimize its operations. The pivotal factor in selecting this solution was the ability to offer a platform tailored to the automotive industry, providing comprehensive visibility, management, and controls throughout the entire vehicle lifecycle. This capability formed the cornerstone of a compelling value narrative, resonating strongly with a diverse group of stakeholders.

The decision to choose Microsoft Dynamics and A365 exemplified a strategic approach, wherein technology was prioritized first, aligning subsequently with the market for a systems integrator. This decision underscored the strategic fit of the chosen technology to the specific needs of the enterprise, setting the stage for a successful implementation and business transformation.

Key automotive importer and dealer adopts A365 for comprehensive operational enhancement

Latin America

Importer and dealer

Founded in 1963 in Latin America, this key player in the local automotive industry has solidified its standing among the top groups in the sector. Over six decades, the company has maintained consistent growth, establishing a robust financial foundation.

Central to their success is a commitment to transparent management, enabling them to overcome challenges. The company prioritizes key strategic pillars, including business sustainability, delivering exceptional customer experiences, nurturing a skilled workforce, embracing technology, and forming strategic alliances. These pillars reflect the company’s comprehensive approach to ensuring long-term success and resilience in the dynamic automotive industry.

To enhance their operations, the company opted for Dynamics 365 Finance & Operations combined with A365 and Dynamics 365 Customer Engagement combined with A365. In the evaluation process, various global and regional players were considered, with the chosen combination ultimately selected based on key factors.

The decision to choose this particular combination was influenced by factors such as embracing new technologies for future growth, an abundance of experienced consultants for technology implementation, a holistic solution with cloud hosting and flexible services, and an excellent cost-benefit Total Cost of Ownership (TCO) ratio.

Additionally, the choice of Annata was motivated by their extensive expertise in the automotive sector, a strong market presence, a robust research and development (R&D) plan, and certification capabilities with a cost-effective Total Cost of Ownership (TCO).

This combination of solutions was deemed the optimal choice, aligning with the organization’s strategic goals and ensuring a comprehensive and effective solution for their business needs.

RV manufacturer streamlines business processes with Annata

North America

Manufacturer

Annata was chosen as a solutions provider to replace a 20-year-old heavily customized legacy system for an RV manufacturer. The systems in use were not supplying prompt information to the management team and model changes for production were painful to implement.

The implementation was vital to simplify access to data and increase service levels to its different dealers. The manufacturer selected Annata due to Annata’s global ISV status and strong solution functionalities to manage their critical workload, particularly those that require interaction with their dealer channel.

Annata’s robust dealer portal solution has improved dealer relationships with a quicker turnaround on warranty claim decisions and processing.

In parallel, the manufacturer can now leverage warranty rules and validations. The dealer portal is a win for the manufacturer in reducing warranty costs while improving dealer and customer relationships.

The manufacturer expects overall improved management reporting for executives and operations. Operational improvements include rationalized bills of materials, costing, and managing production change orders effectively. The manufacturer expects its dealers to have a more efficient process for warranty claims that will result in a reduced payment time, while still preventing fraudulent or duplicate claims.

Mexican subsidiary of an international motor company implements Annata solutions to modernize business processes

Southern North America

Manufacturer

A Mexican subsidiary of an international motor company was utilizing multiple and heavily customized legacy systems which were around 20 years old and did not improve the business. The financial reports generated caused many discrepancies in the business which dampened business decisions.

The management was looking for an Integrated system that was consistent and easily manageable, in which all users from different departments could manage business processes in a co-dependent and competent manner.

Annata’s extensive solution provided the Mexican subsidiary with a technology transformation through its transition to digitized workflows.

The new system enabled the company’s dealerships to seamlessly communicate and collaborate with suppliers and service partners, while the company focused on creating an integrated supply chain.

With Annata’s unified solution, the company benefited from providing accurate, analytical data through the implementation of key functions in cost management, inventory management, warranty management, sales, and service departments. It also provided the company with a range of business data (in real-time) for analysis at a reduced time rate and this provided the organization with major improvements in its management reporting.