A PRACTICAL FIELD GUIDE • ISSUE 02
What Fragmentation Is Really Costing Your Dealership
Most dealer groups never chose five systems. They grew into them, one brand, one acquisition, one spreadsheet workaround at a time. The cost is real, but it rarely shows up as a single line on the P&L, so it rarely gets a business case. Issue 1 showed that AI only works on connected data. This is the follow-up every finance team asks for: what is disconnection actually costing us?
This is the practical version. Two levers you can measure, systems and IT drag and parts working capital, the costs you can’t invoice, and a scorecard that runs on your own figures instead of an industry average.
What’s inside:
- You grew into it: how fragmentation builds up through acquisitions, brand additions, and local workarounds, until the same customer sits in three databases under three names.
- Two levers you can measure: where disconnected systems drain money in IT spend and in parts working capital, with published benchmarks (McKinsey, NADA, Avasant) to test your numbers against.
- The part you can’t invoice: the iceberg below the waterline. No single customer view, M&A integration debt, margin blur, and slower decisions, and why they matter even though they don’t fit in a spreadsheet.
- The Fragmentation Scorecard: enter your own figures in about two minutes and get a fragmentation index from 0 to 100 and an indicative annual cost, with every assumption shown and editable.
Get your copy of the field guide, including the Fragmentation Scorecard. Two levers, the hidden costs, and your own number. No pitch, just the practical thinking.
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