Why A365 Workshop Mechanic?
When it comes to maintenance, productivity depends on how connected your workshop is.
A365 Workshop Mechanic gives technicians instant access to service data, job cards, parts availability, and customer information, all in one digital workspace that eliminates guesswork and paperwork.
AI-driven recommendations help identify issues faster, suggest the right repair paths, and ensure jobs are completed right the first time. Integrated parts management ensures technicians never waste time searching for components or waiting on approvals. Supervisors can monitor workloads, track progress, and optimize technician assignments in real time, improving both throughput and customer satisfaction.
Powered by Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 Workshop Mechanic keeps your workshop operations secure, adaptive, and evergreen with continuous cloud updates and AI-driven insights.
Match jobs to the best-fit mechanics to boost efficiency and job satisfaction.
Gain visibility into ongoing work, helping you better manage time and resources on the floor.
Ensure every job is thoroughly documented, making it easy to track history and ensure accountability.
Deliver consistent quality across teams with ready-to-use service routines and checklists.
Stay ahead of potential problems by acting on early warnings and keeping assets in top shape.
A365 Workshop Mechanic industry-specific capabilities
Digitize your automotive workshop operations with connected job cards, repair history, and integrated parts management.
A365 Automotive workshop mechanic features
Workshop management
Service appointments
Job quotations
Work orders
Resource planning
Job splitting
Service warnings
Courtesy vehicles
Service contracts
Vehicle service history
Optimize servicing and workshop efficiency with live job tracking and automated maintenance workflows for trucks and buses.
A365 Trucks and buses workshop mechanic features
Workshop management
Service appointments
Job quotations
Work orders
Resource planning
Quality assurance
Service reporting
Resource allocation
Billing & invoicing
Workflow monitoring
Manage machinery repairs with guided diagnostics, digital service manuals, and seamless coordination between technicians and parts teams.
A365 Equipment workshop mechanic features
Appointment scheduling
Workflow management
Diagnosis tools
Parts management
Service documentation
Quality assurance
Service reporting
Resource
management & allocation
Billing & invoicing
Workflow monitoring
Frequently asked questions
In our quest for a sustainable tomorrow, we vow to minimize our environmental footprint. We strive to not just operate, but flourish within the realms of a low-carbon and circular economy. Our commitment manifests through meticulously curated actions:
- Slow paperwork and errors, such as printed service orders and handwritten job cards, which can lead to misread notes, missing forms, duplicated work, delays, and unhappy customers.
- Miscommunication between teams, where different information is conveyed between service advisors and mechanics, causes jobs to be done incorrectly or delayed due to a lack of a centralized update system.
- Lack of real-time information about job progress makes it difficult to provide immediate updates to waiting customers and leads to frustration for everyone involved.
- Missed opportunities for upselling, as technicians may notice additional service needs (e.g., air filter replacement, upgraded wipers) but lack an easy, visual, or quick way to share this information and get customer approval.
- Headaches with scaling operations, as the complexity of managing jobs, staff, and parts increases significantly as a shop grows, requiring robust systems to manage effectively.
A365 Workshop Mechanic uses intelligent scheduling tools that consider each mechanic’s specific skills and current availability, ensuring the right job is always matched to the right technician for maximum efficiency and job satisfaction.
Yes, the platform provides a centralized, real-time dashboard that allows you to track progress live from the moment of diagnosis through to repair and completion, giving you total visibility over your resources.
A365 Workshop Mechanic allows you to standardize service delivery using predefined job lists, checklists, and maintenance templates, ensuring every technician follows the exact same high-quality procedure.
You can monitor workshop performance through integrated dashboards that track key metrics like cycle times and workload distribution, providing the clear, real-time data needed to identify and eliminate workflow bottlenecks.
Explore our components
Contract management
Workshop Mechanic
Field Mechanic
Inspections
Service Center
Dealer Portal
Rental & Fleet Management
Warranty
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See how A365 Workshop Mechanic empowers your service teams.
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