A365 Dealer Portal
Dealer Management System functionalities designed for the automotive, trucks and buses, and equipment industries built on Microsoft Dynamics 365.
Why A365 Dealer Portal?
Managing a multi-tier dealer network is complex without the right tools.
A365 Dealer Portal centralizes communication, reporting, and operations, giving everyone in your network access to the same accurate and up-to-date information.
AI guides diagnostics, recommends parts, and predicts maintenance needs to prevent downtime before it happens. Whether online or offline, data syncs automatically to keep field work aligned with your back-office operations.
Powered by Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 Dealer Portal is secure, intelligent, and evergreen, helping your dealer network stay connected and continuously improve.
Connect every dealer, importer, and team member to the same platform, with role-based access so each person sees what they need and no one works from outdated data.
Keep your dealers informed and in sync by giving them the latest info when they need it.
Give dealers live inventory and pricing data directly in the portal so they can confirm availability and quote accurately without waiting for a response from the importer.
Reduce friction in the claims process with clear, easy-to-follow workflows and faster approvals.
Work from any device. The portal runs online or offline, syncing data automatically so field teams stay aligned with back-office operations without a manual reconciliation step at the end of the day.
A365 Dealer Portal industry-specific capabilities
A365 Automotive Dealer Portal features
Market insights
Dealer profiles
KPI dashboards
Forecasting tools
Cost control
Training
& support
Dealer relationship
management
Dealer
performance analytics
Dealership
quality assurance
Centralized
communication hub
A365 Trucks & buses Dealer Portal features
Market insights
Dealer profiles
KPI dashboards
Forecasting tools
Cost control
Training
& support
Dealer relationship
management
Dealer performance
analytics
Dealership
quality assurance
Centralized
communication hub
Give equipment dealers live visibility into inventory, parts availability, and maintenance campaigns from the same data source, so they can confirm stock, raise orders, and schedule service without waiting for a manual update from the distributor.
A365 Equipment Dealer Portal features
Equipment orders
Dealer profiles
Parts orders
Scheduled service
Case management
Cost control
Dealership quality
& compliance
Warranty claims
management
Frequently asked questions
See the questions below for more information.
A365 Dealer Portal gives every dealer in the network access to the same real-time data (inventory, pricing, warranty status, service campaigns, and KPI performance) from a single platform. Importers and manufacturers control access and permissions centrally. Dealers work from one source, without back-and-forth requests or manual reconciliation between systems.
A365 offers several key features to enhance dealer portal management. These include the ability to control portal access and usage, strengthen dealer relationships through effective management, maintain quality standards across the portal network, and manage compliance with industry regulations and dealer agreements. Additionally, it provides tools for market insights, training and support, KPI dashboards, dealer performance analytics, dealer profiles, a centralized communication hub, forecasting tools, dealership quality assurance, cost control, and dealer relationship management.
Dealers can check live vehicle and parts inventory, raise and track orders, manage warranty claims, view sales campaigns, access their KPI dashboard, and communicate with the importer — all from one login. The portal is mobile-ready, so field teams can do the same work from any device without needing to call the office or wait for an email.
A365 helps ensure compliance and quality standards across the dealer network by providing features that enable businesses to manage compliance with industry regulations and dealer agreements. It also facilitates the maintenance of quality standards throughout the entire portal network. This structured approach helps in upholding consistent operational quality and adherence to necessary guidelines.
A365 Dealer Portal includes KPI dashboards that track sales volume, service throughput, warranty claim rates, and parts fill rates. Importers and manufacturers see performance data across the entire dealer network in real time through integration with Microsoft Power BI. Forecasting tools give dealers visibility into demand trends to plan stock and resource allocation ahead of peak periods.
Explore our components
Parts
Contract management
Workshop Mechanic
Field Mechanic
Inspections
Service Center
Rental & Fleet Management
Warranty
Sales
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