Annata Support Services
Tailored support for every stage
Whether you’re implementing, scaling, or optimizing, Annata offers flexible support packages to meet your needs and grow with you.
A365 support
- Covers incidents and bug fixes for standard A365
- Includes configuration assistance and minor change requests
- Designed for companies managing their own D365 environments
D365 support
- Focuses on Microsoft Dynamics 365 incidents and standard bug fixes
- Can include release management and ongoing update handling
- Suited for companies running Dynamics 365 operationally
Combined A365 + D365 support
- One-stop support with no need to triage between platforms
- Annata handles all issues, including engagement with Microsoft
- Release management can be added
Benefits of Annata Support Services
Synergies in case resolution
Defined SLAs
Support for production and non-production environments
Regional 24/7 coverage
Support teams across the Americas, EMEA, Asia, and Oceania
Direct access to experts
Work with specialized A365 and D365 consultants
Managed support levels
Clear incident categories and consistent handling
Effective ticket prioritization
Issues addressed based on business impact and urgency
Predefined escalation paths
Structured resolution paths for critical or recurring issues
Flexible charging for extra services
Use call-off credits for training, audits, consultancy, and more
Round-the-clock support
Sales locations
Support locations
Development centres
Canada, Toronto
4145, North Service Road, Suite 200,
Burlington, ON Canada L7L6A3
canada@annata.net
Iceland, Kopavogur
Hagasmara 3, 201 Kopavogur
iceland@annata.net
USA, Miami
1221 Brickell Avenue, Suite 900 Miami,
FL 33131 USA
usa@annata.net
Iceland, Kopavogur
Hagasmara 3, 201 Kopavogur
iceland@annata.net
USA, Chicago
233 S Wacker Drive
Suite 4400, Chicago, IL 60606
usa@annata.net
Austria, Salzburg
Ginzkeyplatz 10/2,
5020 Salzburg Austria
austria@annata.net
Japan, Tokyo
4/F Shinagawa East One Tower,
2-16-1 Konan, Minato-ku,
Tokyo 108-0075 Japan
japan@annata.net
Malaysia, Petaling Jaya
19.03, Level 19, 1 Powerhouse,
Persiaran Bandar Utama, Bandar Utama,
47800 Petaling Jaya, Selangor
malaysia@annata.net
Malaysia, Petaling Jaya
19.03, Level 19, 1 Powerhouse,
Persiaran Bandar Utama, Bandar Utama,
47800 Petaling Jaya, Selangor
malaysia@annata.net
Chile, Santiago
chile@annata.com.br
Brazil
brazil@annata.net
Poland
poland@annata.net
Denmark, Ballerup
denmark@annata.net
United Kingdom, Portsmouth
uk@annata.net
United Kingdom, Portsmouth
uk@annata.net
Germany, Munich
Moosacher Str. 82 a, 80809 München
germany@annata.net
Spain, Barcelona
spain@annata.net
Hungary
Tower C 5th floor, 4 Boldizsár Street,
Budapest 1112
hungary@annata.net
Hungary
Tower C 5th floor, 4 Boldizsár Street,
Budapest 1112
hungary@annata.net
What our customers say about Annata support
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Our promise
Annata support is not just reactive.
It is designed to be strategic, continuous, and aligned with your business evolution.
From initial onboarding to long-term partnership, we help you operate, optimize, and grow with confidence.