A365 Garantía

See the questions below for more information.

A365 Warranty manages the full warranty lifecycle from claim submission through reimbursement.

• Dealers and service centers submit claims with supporting documentation directly through the platform.
• AI analyses historical claims to detect anomalies and fraud. 
• Automated validation checks coverage eligibility before approval. Billing is generated automatically on settlement.
• All claims, contracts, and decisions are recorded in a centralized history that supports audits and OEM reporting.

A365 ofrece una cobertura de funcionalidad integral para la gestión de reclamaciones de extremo a extremo. Sus funcionalidades incluyen:

• Seguimiento de garantías
• Procesamiento automatizado de reclamaciones
• Gestión de reclamaciones
• Gestión documental
• Validación automatizada de garantías
• Colaboración con proveedores
• Integración de inventario de piezas
• Análisis e informes
• Prevención de fraudes

A365 provides tools to manage recall campaigns and service campaigns. For recall campaigns, it allows for the management of a diverse range of campaigns for various automotive products, ensuring safety and compliance within a unified system. It also enables efficient creation, customization, and management of recall letters, maintaining accuracy and professionalism. For service campaigns, A365 streamlines and optimizes the process from planning to execution using comprehensive service management tools. A365 Warranty also connects inbound and outbound automotive flows directly within the dealership management system, with no manual handoff required between systems

A365 Warranty supports three core warranty types across automotive, trucks and buses, and equipment:

• Standard Warranty:  Covers the product’s default coverage terms across models, configurations, and components.
• Extended Warranty: Provides flexible options for customers who want coverage beyond the standard term, with renewal management built in.
• Goodwill Warranty: Enable businesses to resolve product issues that fall outside standard warranty terms, maintaining customer relationships and brand trust across all three industries.

A365 Warranty addresses validation and fraud prevention through automated, built-in processes. 

• Warranty Validation: Runs automatically at claim submission, checking coverage eligibility, claim completeness, and parts verification before any manual review begins – across automotive, trucks and buses, and equipment.
• Fraud Prevention: Built into the claim analysis workflow, with AI detecting anomalies and patterns across historical claims that indicate potentially fraudulent submissions, reducing manual investigation effort and protecting reimbursement accuracy.