Annata » Industries » Equipment
Power efficiency across your equipment lifecycle with one unified ERP, CRM, and DMS solution
A365 is Annata’s equipment platform built on Microsoft Dynamics 365, connecting equipment sales, aftersales service, rental management, fleet operations, warranty, and dealer collaboration in one environment for dealers, rental companies, manufacturers, and distributors.
A365 for equipment businesses
A365 is Annata’s equipment platform built on Microsoft Dynamics 365, connecting equipment sales, aftersales service, rental management, fleet operations, warranty, and dealer collaboration in one environment. It covers the full equipment lifecycle for dealers, rental companies, manufacturers, and distributors of construction, agricultural, forestry, material handling, and mining equipment, with modular adoption available for businesses addressing specific areas first.
The equipment industry faces unique challenges, managing complex inventories, ensuring timely maintenance, and meeting diverse customer demands. Success requires tools that adapt to your operations and scale with your ambitions.
That’s where A365 comes in.
Whether you need a complete platform or specific modules, A365 gives equipment dealers, rental companies, and manufacturers a connected environment for sales, service, rental, fleet, warranty, and dealer operations, built to adapt as the industry moves toward greater automation and data-driven maintenance.
Choose what works for you:
Manage the full equipment sales cycle with A365 Sales, from lead capture and configuration through trade-ins, PDI, and delivery. AI-driven insights support smarter marketing decisions and better lead prioritization across construction, agricultural, and material handling equipment lines.
| ✔ Sales management | ✔ Warranty management |
| ✔ Sales pricing management | ✔ Demo & loan machines |
| ✔ Used equipment sales | ✔ Trade-ins/multiple trading cycles |
| ✔ Equipment configuration options | ✔ Pre-delivery Inspection (PDI) & commissioning |
| ✔ Insurance & finance contracts | ✔ Contracts & projects management |
| ✔ Fleet Director | ✔ Region Sales Manager |
| ✔ Sales Manager | ✔ Importer Sales Manager |
| ✔ Fleet Sales Manager | ✔ Importer Dealer Manager |
| ✔ Brand Manager | ✔ Fleet Business Controller |
| ✔ Purchaser | ✔ Sales Advisor |
| ✔ Sales Assistant | ✔ Used Car Coordinator |
| ✔ Used Car Sales Manager | ✔ PDI Operator |
Components:
Ensure faster, more accurate assessments for pre-delivery and trade-in equipment inspections with A365 Sales Inspection, improving operational efficiency and customer satisfaction. Explore more.
| ✔ Appointment scheduling | ✔ Workflow management |
| ✔ Diagnosis tools | ✔ Parts management |
| ✔ Service documentation | ✔ Quality assurance |
| ✔ Service reporting | ✔ Resource management & allocation |
| ✔ Billing & invoicing | ✔ Workflow monitoring |
| ✔ Head of Aftersales | ✔ Service Production Manager |
| ✔ Parts Manager | ✔ Preparation Manager |
| ✔ Service Manager | ✔ Technical Manager |
| ✔ Bodyshop Manager | ✔ Parts Purchases |
| ✔ Parts Sales | ✔ Warranty Administrator |
| ✔ Warranty Processor | ✔ Service Advisor |
| ✔ Service Planner | ✔ Body Damage Appraiser |
| ✔ MOT Controller | ✔ Paint Foreman |
| ✔ Panel Beater | ✔ Spray Painter |
| ✔ Workshop Mechanic | ✔ Field Mechanic |
Components:
Support equipment field service with A365 Field Mechanic, giving mobile technicians real-time access to job details, service history, and parts availability, with all data synchronized automatically between the field and workshop teams without manual reconciliation. Explore A365 Field Mechanic
Improve service center efficiency and deliver personalized support with A365 AI Agent for Service Center, automating scheduling and enhancing customer satisfaction.
| ✔ Equipment orders | ✔ Dealer profiles |
| ✔ Parts orders | ✔ Scheduled service |
| ✔ Case management | ✔ Cost control |
| ✔ Dealership quality & compliance | ✔ Warranty claims management |
| ✔ Parts Manager | ✔ Parts Purchaser |
| ✔ Warranty Administrator | ✔ Sales Manager |
Manage equipment rentals and fleet operations with A365 Rental and Fleet, using real-time asset tracking and AI-driven predictive maintenance to keep assets in service and reduce unplanned downtime across construction, agricultural, and rental equipment fleets.
| ✔ Equipment catalog | ✔ RPO management |
| ✔ Real-time availability tracking | ✔ Automated updates on rental rates & pricing |
| ✔ Quotation management | ✔ Contract management |
| ✔ Equipment inspection | ✔ Maintenance scheduling |
| ✔ Billing & invoicing | ✔ Reporting & analytics |
| ✔ Rental Advisor | ✔ Rental Manager | ✔ Rental Vehicle Inspector |
Components:
Why A365?
Microsoft native integration
Real-time insights
Scalability & security
We offer solutions to various equipment businesses including:
See how global equipment brands use A365 to optimize their business
From siloed systems to integrated performance
TBF Thompson needed a platform that could eliminate data duplication, surface meaningful labour productivity data, give management a clearer view of performance across the business, support third-party system connectivity, and scale with the company as it grew.
With A365, they found it. The platform matched TBF Thompson’s operational complexity, supported stronger customer service delivery, and gave the business the structure and flexibility to grow without being held back by system limitations.
After the implementation of A365, the company found an ERP that would match their operational needs, offer exceptional levels of customer service, and provide an innovative approach to systematically future proof the business.
From fragmented growth to streamlined efficiencies
With six different business areas and 110 companies now in the group, Danish Agro found it lacked a solid growth strategy. Danish Agro chose A365 as an industry-oriented business solution specifically developed to handle the management and maintenance of vehicles and other capital-intensive equipment.
Today, Danish Agro is well on its way to further success with a global template for their business platform. The company now has the functionalities needed and can sell agricultural machinery, while handling the entire aftermarket professionally and cost-effectively.
Learn more about the success of our customers
Resource hub
Browse ebooks, factsheets, brochures, and recorded webinar sessions covering A365 capabilities and industry trends. Each resource is built around the specific challenges these industries face, not generic business advice.
Ready to connect the dots?
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