A365 & copilot- Powering possibilities for car service appointment
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Watch how ADC Motors uses A365 and a Copilot plugin built in Microsoft Copilot Studio to let customers book car service appointments through the ADC Motors website, powered by Microsoft Power Pages.
In this video, a customer reports a car issue and books a service slot online, without calling the dealership and without the service team handling the request manually. Copilot manages the appointment intake, matches availability, and confirms the booking directly into A365.
For service teams, that means fewer inbound calls, less manual scheduling, and a cleaner appointment queue. For customers, it means booking at any time, on any device.
This capability is part of A365’s Microsoft Copilot integration, available through DriveAI.
Learn more about DriveAI →
Why online self-service booking matters for dealerships:
Service capacity is fixed. Customer demand is not. Dealerships that rely on phone-based appointment booking tie service advisors to administrative tasks that Copilot can handle automatically, freeing the team for higher-value customer conversations.
The ADC Motors setup shown in this video uses A365’s service scheduling data as the foundation. Copilot Studio handles the customer interaction on the front end. The appointment lands directly in the workshop queue without manual intervention.
Explore A365 Service Center →
In this video, a customer reports a car issue and books a service slot online, without calling the dealership and without the service team handling the request manually. Copilot manages the appointment intake, matches availability, and confirms the booking directly into A365.
For service teams, that means fewer inbound calls, less manual scheduling, and a cleaner appointment queue. For customers, it means booking at any time, on any device.
This capability is part of A365’s Microsoft Copilot integration, available through DriveAI.
Learn more about DriveAI →
Why online self-service booking matters for dealerships:
Service capacity is fixed. Customer demand is not. Dealerships that rely on phone-based appointment booking tie service advisors to administrative tasks that Copilot can handle automatically, freeing the team for higher-value customer conversations.
The ADC Motors setup shown in this video uses A365’s service scheduling data as the foundation. Copilot Studio handles the customer interaction on the front end. The appointment lands directly in the workshop queue without manual intervention.
Explore A365 Service Center →
