Considering Microsoft Dynamics 365 to run your automotive business?
From industry challenges to digital evolution
Leading automotive dealers, importers, and distributors run A365 on Microsoft Dynamics 365 to unify sales, service, OEM integrations, warranty, and dealer management in one connected platform.
Discover:
What A365 adds to Microsoft Dynamics 365 for automotive: the sales, service, OEM integration, warranty, and parts workflows that generic D365 does not include out of the box.
How automotive businesses including Citroën Chile, Møller Mobility Group, and Renault On Demand implemented Dynamics 365 + A365 and what it delivered for their operations.
How A365’s modular structure means automotive businesses can start with the workflows they need most — sales configuration, dealer portal, or service center — and expand without replacing their Microsoft investment.
What A365 adds to Microsoft Dynamics 365 for automotive: the sales, service, OEM integration, warranty, and parts workflows that generic D365 does not include out of the box.
How automotive businesses including Citroën Chile, Møller Mobility Group, and Renault On Demand implemented Dynamics 365 + A365 and what it delivered for their operations.
How A365’s modular structure means automotive businesses can start with the workflows they need most — sales configuration, dealer portal, or service center — and expand without replacing their Microsoft investment. 
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Take a look at how A365 can help power your business in the automotive industry
Case studies
From past practices to future-ready operations
The Chilean subsidiary of French automotive manufacturer Citroen sought a solution for scalable growth and chose to implement A365 to optimize sales, after-sales, and support services. Our solution digitized their internal and external processes, storing necessary documents, data, and history securely online in the cloud.
From one revenue stream to several within weeks
Møller Mobility Group (MMG) is the leading car group in the Nordic and Baltic countries and have established themselves as one of the largest car companies in northern Europe. MMG wanted to transform their IT landscape in order to be a digital forerunner in the automotive industry to support their customers in a more efficient and economical way whilst driving the Zero Emissions agenda.
From static offerings to new business model integrations
In 2020, Renault Group launched Renault On Demand, a car subscription service for the Brazilian market with RCI Serviços. Seeking a solution for personalized, omnichannel communication and future growth, Renault selected our A365 solution. A365 is now their backbone, enabling seamless pre-sales and after-sales services.
Frequently asked questions
See the questions below for more information.
Yes. Microsoft Dynamics 365 supports dealership operations, including inventory management, service scheduling, customer relationship management, and financial reporting, often extended with industry-specific ISV solutions.
The most commonly used modules in automotive include Dynamics 365 Sales, Customer Service, Finance, Supply Chain Management, and Field Service, often combined with automotive-specific ISV add-ons.
Implementation timelines vary, but mid-sized dealership groups typically complete a phased Dynamics 365 rollout within 6 to 18 months, depending on business complexity and integration requirements.
Key ROI drivers include reduced manual processing, improved inventory turnover, faster service cycle times, and greater warranty claim accuracy, with many organizations targeting payback within two to three years.
Microsoft Dynamics 365 is used by automotive dealerships and OEM-affiliated businesses for:
ERP
Finance, supply chain, and operations management
CRM
Sales pipeline, customer service, and retention campaigns
Field Service
Technician scheduling and mobile service delivery
Connected workflows
Between dealership, OEM, and finance partners
In 2026, automotive businesses are increasingly using Dynamics 365 Copilot features for AI-assisted service recommendations, automated reporting, and predictive inventory management.