Why A365 Field Mechanic?
Whether conducting repairs in the field or performing emergency roadside fixes, your teams need instant access to accurate information.
A365 Field Mechanic connects field technicians to the same intelligent platform as your workshop, bringing real-time data, customer history, and service manuals to their fingertips.
AI guides diagnostics, recommends parts, and predicts maintenance needs to prevent downtime before it happens. Whether online or offline, data syncs automatically to keep field work aligned with your back-office operations.
Powered by Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 Field Mechanic is secure, adaptive, and always up to date. It learns from your data and continuously improves how your teams work in the field.
Equip field teams with real-time job information, eliminating the need to call in or return to base.
Simplify documentation by capturing service data hands-free and in real time.
Shorten turnaround times by closing jobs and syncing results as soon as the task is done.
Ensure consistent service delivery with built-in job guidance that supports technicians through each task.
Avoid delays by instantly locating required parts and checking stock levels on the spot.
A365 Field Mechanic industry-specific capabilities
Enable mobile technicians to complete remote repairs and inspections for vehicles with guided digital workflows.
A365 Automotive field mechanic features
Workshop management
Service appointments
Job quotations
Work orders
Resource planning
Job splitting
Service warnings
Courtesy vehicles
Service contracts
Vehicle service history
Keep trucks and buses running with real-time visibility into field jobs, maintenance updates, and compliance checks.
A365 Trucks and buses field mechanic features
Workshop management
Service appointments
Job quotations
Work orders
Resource planning
Quality assurance
Service reporting
Resource allocation
Billing & invoicing
Workflow monitoring
Support field service across all types of machinery with instant data capture and offline access.
A365 Equipment field mechanic features
Appointment scheduling
Workflow management
Diagnosis tools
Parts management
Service documentation
Quality assurance
Service reporting
Resource
management & allocation
Billing & invoicing
Workflow monitoring
Frequently asked questions
In our quest for a sustainable tomorrow, we vow to minimize our environmental footprint. We strive to not just operate, but flourish within the realms of a low-carbon and circular economy. Our commitment manifests through meticulously curated actions:
A365 Field Mechanic significantly leverages generative AI, the Internet of Things (IoT), and mixed reality to optimize service operations.
The mobile application allows technicians to access job details instantly, including work order specifications, asset history, and customer notes, directly on their device without having to return to the base.
Technicians can record faster using hands-free methods like voice notes and photos, combined with automated time tracking, significantly simplifying the service write-up process in real-time.
Field teams can immediately find what they need by searching stock levels across all relevant inventory locations directly from the mobile tool, avoiding costly delays and unnecessary trips.
A365 provides tools for accurate valuation of trade-in equipment and ensures smooth transitions, allowing businesses to navigate these transactions with greater ease and efficiency.
Explore our components
Contract management
Workshop Mechanic
Inspections
Service Center
Dealer Portal
Rental & Fleet Management
Warranty
Sales
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See how A365 Field Mechanic can keep your field teams connected.
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