A365 Warranty
Warranty Management Software functionalities designed for the automotive, trucks & buses, and equipment industries built on Microsoft Dynamics 365.
Why A365 Warranty?
Warranty processes can easily become slow and inconsistent when data lives in silos.
A365 Warranty unifies every step of the warranty lifecycle, from claim submission to approval and reimbursement, giving your teams complete transparency and control.
AI analyzes historical claims to detect anomalies, prevent fraud, and identify recurring product issues early. Guided workflows ensure accuracy and compliance, while automated validations reduce administrative workload and speed up reimbursements. Dealers and service centers can submit claims with supporting data directly from A365 Warranty, ensuring faster turnaround times and consistent communication between all stakeholders.
Powered by Microsoft Dynamics 365, Azure, Copilot, Power Platform, and Dataverse, A365 Warranty is secure, evergreen, and continuously learning from your data to improve accuracy, efficiency, and customer satisfaction.
Combines inbound and outbound flows, warranty validation, and claims processing into one cohesive system, eliminating data silos and optimizing efficiency.
The system automates claims submission, validation, and processing, reducing manual effort, speeding up approvals, and ensuring timely settlements for both automotive and equipment claims.
The platform supports everything from standard and extended warranties to goodwill warranties, catering to diverse customer preferences and ensuring consistent coverage across different models and configurations.
The system implements automated charges and generates preliminary invoices with precision, enhancing billing accuracy and ensuring that all costs are properly accounted for, whether for automotive or equipment services.
The solution provides tools to manage diverse recall campaigns and generate customized recall letters, ensuring safety compliance and professional communication with customers.
The system centralizes warranty contracts and maintains a detailed history of claims, providing a single source of truth for easy reference, analysis, and efficient claims processing.
A365 Warranty industry-specific capabilities
A365 Automotive warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
A365 Trucks and buses warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
A365 Equipment warranty features
Warranty
tracking
Automated
warranty validation
Claim
management
Parts inventory
integration
End-to-end claim
management
Automated claim
processing
Supplier
collaboration
Document
management
Analytics &
reporting
Fraud
prevention
Frequently asked questions
A365 offers several key features to streamline warranty operations:
- It drives effortless warranty registration for customers and partners.
- It enhances real-time warranty validation for precise coverage.
- It streamlines efficient claims processing for swift resolution.
- It amplifies the management of extended warranty offerings and renewals.
- Additionally, A365 helps with managing fraudulent warranty claims, counterfeit parts, and unjustified claims.
A365 provides comprehensive functionality coverage for end-to-end claim management. Its functionalities include:
- Warranty tracking
- Automated claim processing
- Claim management
- Document management
- Automated warranty validation
- Supplier collaboration
- Parts inventory integration
- Analytics & reporting
- Fraud prevention
A365 provides tools to manage recall campaigns and service campaigns. For recall campaigns, it allows for the management of a diverse range of campaigns for various automotive products, ensuring safety and compliance within a unified system. It also enables efficient creation, customization, and management of recall letters, maintaining accuracy and professionalism. For service campaigns, A365 streamlines and optimizes the process from planning to execution using comprehensive service management tools. It can also manage both inbound and outbound automotive flows seamlessly.
A365 supports several types of warranties:
- Standard Warranty: It provides a comprehensive standard warranty that covers a wide array of automotive models and configurations.
- Extended Warranty: A365 allows businesses to offer extended warranty options that cater to diverse customer preferences and automotive types. It also manages renewals for extended warranties.
- Goodwill Warranty: The system can implement goodwill warranty provisions to address automotive issues that go beyond standard warranty terms, aiming to enhance customer satisfaction.
A365 offers robust features to address these crucial aspects:
- Warranty Validation: It ensures accurate and efficient warranty validation across various automotive options, safeguarding customer interests. This includes automated warranty validation functionality and real-time validation for precise coverage.
- Fraud Prevention: A365 incorporates fraud prevention as a core functionality and specifically helps in managing fraudulent warranty claims.
Explore our components
Parts
Contract management
Workshop Mechanic
Field Mechanic
Inspections
Service Center
Dealer Portal
Rental & Fleet Management
Sales
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