June 2026: New features across Sales, Rental, Service, Contracts, and AI
TL;DR
The June 2026 product update of A365 extends AI into warranty claim management and the full rental order lifecycle, gives sales teams more control over confirmed orders and delivery visibility, introduces remanufactured item handling in service, and modernizes how mechanics track their time, with two new AI capabilities now in the platform.
Complex operations across automotive, trucks & buses, and equipment businesses depend on connected data and consistent processes. The June 2026 release tightens those connections across the full value chain, from the first deal touchpoint through to workshop execution and rental return.
AI in this release: two new AI capabilities now in the platform
DriveAI
AI actions to create and manage inbound warranty claims
For: Warranty administrators and dealer operations teams
Creating and confirming inbound warranty claims has required direct access to Finance and Operations. AI actions are now available that expose the full warranty claim creation and confirmation workflow, allowing AI agents and external tools to initiate and manage warranty claims using natural language inputs alongside system identifiers, via the Dynamics 365 ERP MCP server.
- Create inbound warranty claims via AI action
- Post confirmation for inbound warranty claims via AI action
- Natural language inputs are supported alongside system identifiers
- MCP server is compatible for agent-based workflows
Warranty claim creation moves outside F&O, into the tools and agents your teams already use.
DriveAI
AI actions for rental order posting throughout the rental lifecycle
For: Rental operations teams and system integrators
Managing a rental order from confirmation through to return has required manual posting steps inside Finance and Operations at every stage. Seven new AI actions now expose the full rental order posting workflow, allowing agents to drive the rental lifecycle using natural language inputs alongside system identifiers. Rental quotation posting actions have also been updated with more flexible input handling.
- Post rental confirmation
- Auto-allocate rental order
- Post rental delivery request and delivery
- Post rental collection request and return
- Search rental orders
The full rental posting lifecycle is now reachable from outside F&O, through the tools and agents your operations teams already use.
What changed and why it matters
A365 Sales
For: Sales teams and deal managers
Change product dimensions on a confirmed order
Once a quotation is confirmed and converted to a sales order, changing the device configuration has historically meant restarting the deal. A new Update Dimensions action on the Deal Device lets salespersons request dimension changes on confirmed orders, with the system validating the new configuration, updating related order lines, replacing outdated charge lines, and synchronizing changes across Dataverse and F&O. Changes are only permitted when the device, sales line, and purchase line are in valid statuses.
Confirmed orders stay alive when specifications change. No restart required.
A365 Sales
For: Sales teams and deal managers
Invoice journals on deliveries
Invoice journals are now visible directly from Delivery and Delivery Device records. Salespersons can see invoices issued for the overall Deal and, at the Delivery Device level, only the invoices where that specific device was billed, showing invoice number, date, currency, amount, and due date.
Invoice visibility follows the device, all the way through delivery.
A365 Sales
For: Sales teams and deal managers
Customer details directly on the opportunity
Mobile phone and email address from the related Contact are now displayed directly on the Opportunity form. Salespersons can update those details inline, with changes saved back to the Contact record. The displayed information refreshes automatically when the Contact on the Opportunity changes.
The contact is reachable without leaving the opportunity.
A365 Service Center
For: Service advisors and workshop managers
Remanufactured item handling across service processes
Remanufactured items now have full, consistent support across Service Center, Workshop Mechanic, Field Mechanic, and Finance and Operations. When a remanufactured item is added to a job, the system automatically creates and links the related refund and worn return lines. Those companion lines are system-managed and hidden from most user interactions, so advisors and mechanics work with the primary remanufactured item while the system governs the linked records. Remanufactured lines are flagged with a dedicated icon in the WBS, job confirmation is blocked until worn return quantities are recorded, and a summary notification shows returned versus expected quantities during appointment review.
A365 Contracts
For: Contract managers and finance teams
Contract closure updates and re-open functionality
The closure process now evaluates whether lines are fully invoiced before moving them to Closure status, and the contract header recalculates its status based on line statuses, preventing a header from staying in Closure when no remaining invoiceable amounts exist. A new Re-open action lets users reset lines from Closure back to Active when further invoicing is needed or to recover from accidental closure.
Closure means what it should mean. And it can be undone when it should not have happened.
A365 Rental
For: Rental operations managers
Rental orders for sales items only
A new Sales only option in the rental creation dialog allows users to create rental quotations and orders containing only sales items or services, with no rental device line required. An item number can be specified directly during creation to generate the corresponding rental order line.
A365 Field Mechanic
For: Field and workshop mechanics
Clock-in for internal and overhead work
Mechanics can now clock in to internal, non-device activities such as idle time, workshop cleaning, maintenance, and training. Service Managers define overhead activity types per business operation, each linked to a default service order for time registration. Any active timesheet is automatically closed on clock-in, keeping time records accurate across billable and non-billable work.
Non-billable time is now visible, tracked, and consistent with how billable time is recorded.
A365 Rental
For: Rental operations managers and transport coordinators
Decouple rental postings from transport orders
A new Separate rental posting parameter allows the rental delivery posting to be done independently of the transport order, either before or after transport delivery. If the rental posting has already been completed but the delivery subsequently fails, the system notifies the user to take action on the rental order before updating the transport record.
Third-party logistics no longer blocks rental operations from starting.
Also in this release
Across the platform
Sales
Controlled deletion of deal device-linked order lines, trade-in inventory value aligned to adjusted offer price, custom report templates for quotations and invoices.
Rental
Usage reconciliation based on fleet usage agreement, providing a consolidated view of fleet performance against agreed usage targets.
Inspections
Media-based checklist rules for automatic photo, video, and audio capture. Inspection management accessible directly from the Sales app.
Workshop Mechanic
Improved My Bookings experience based on booking records, with dedicated views for active and completed bookings and clearer status indicators.
Device Management
Parent to child device hierarchy defined from the sales order before packing slip posting, with automatic installation for simple-install child devices on delivery.
Service Center
Structured handling of warranty item returns across service operations.
Parts
BOM and formula release from external catalog search, mass-release journal framework, query-based journal line generation, product description translation support.
Platform
Secure Azure Maps integration using Microsoft Entra ID authentication. Planning boards ordered by configurable number value. Multi-language translation support for service agreements.
Technical Terms Used In This Release
| MCP | Model Context Protocol: an open standard that allows AI agents and external tools to query and interact with data sources like A365 using structured API calls. |
| WBS | Work Breakdown Structure: the hierarchical breakdown of a service appointment into service orders, jobs, and job details. |
| Reman | Remanufactured item: a component that has been returned, refurbished to original specification, and made available for resale or reuse in service. |
| RBAC | Role-Based Access Control: a security model that restricts system access based on the roles assigned to individual users within an organization. |
Frequently asked questions
What is new in the A365 June 2026 product update release?
The June 2026 release delivers new features across Sales, Rental, Service Center, Contracts, Inspections, and AI. Key additions include two new DriveAI capabilities for warranty claim management and rental order posting, the ability to change product dimensions on confirmed orders, remanufactured item handling in service, contract closure improvements with a re-open action, internal clock-in for mechanics, and decoupled rental postings from transport orders.
What are the new DriveAI features in the June 2026 product update?
There are two new DriveAI features: AI actions to create and manage inbound warranty claims via the Dynamics 365 ERP MCP server; and seven AI actions covering the full rental order posting lifecycle, from confirmation and allocation through delivery, collection, and return. Both build on Microsoft Copilot, Power Platform, and Dataverse.
What Sales features are included in the June 2026 product update?
June 2026 Sales features include the ability to change product dimensions on a confirmed order without restarting the deal, invoice journals visible directly from Delivery and Delivery Device records, and customer contact details, including mobile phone and email displayed and editable directly on the Opportunity form.
What Rental features are included in the June 2026 release?
June 2026 product update Rental features include seven new AI actions for rental order posting throughout the full lifecycle, a new Sales-only option to create rental orders without rental device lines, and the ability to decouple rental delivery postings from transport order completion.
Is A365 built on Microsoft Dynamics 365?
Yes. A365 is built on Microsoft Dynamics 365, and DriveAI builds on Microsoft Copilot, Power Platform, and Dataverse, so AI capabilities run inside the same Dynamics 365 environment teams already use.
32 Features
27 Enhancements
89 Fixes
This product update continues closing the gaps that create manual work, disconnected decisions, and operational delay across the value chain. A365 gets sharper with every release.
